Job Title: Customer Service Representative
Location (city, state): Irvine, California
Industry: Luxury Hospitality
Pay: $23 - $27/hr.
About Our Client
Addison Group has partnered with a well-established service-oriented organization that is recognized for delivering exceptional customer experiences and personalized support. With a strong commitment to quality, professionalism, and client satisfaction, our client fosters a collaborative team environment where employees are empowered to make a meaningful impact. They offer a positive workplace culture that values relationship-building, attention to detail, and outstanding service.
Job Description
We are seeking a polished, customer-focused Customer Service Representative to serve as a key point of contact for clients and prospective customers. In this role, you will manage inbound inquiries, coordinate service requests, and provide high-quality support throughout the customer experience. This position goes beyond traditional customer service by emphasizing relationship-building, proactive communication, and personalized solutions tailored to individual client needs. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment where delivering exceptional service is the top priority. If you enjoy helping others, solving problems, and creating positive customer experiences, we encourage you to apply.
Key Responsibilities
- Serve as a primary point of contact for customers, responding to incoming phone calls, emails, and service inquiries in a professional and timely manner.
- Deliver a high level of customer care by understanding individual needs and providing tailored solutions and recommendations.
- Manage customer requests from initial inquiry through completion, ensuring all details are accurately documented and communicated.
- Address customer concerns, service modifications, and escalated issues with professionalism, urgency, and a solution-oriented approach.
- Foster positive customer relationships through consistent follow-up, proactive communication, and exceptional service delivery.
- Collaborate with internal departments to ensure seamless execution of customer requests and a positive overall customer experience.
- Maintain accurate customer records, activity notes, and service information within company systems and databases.
- Handle sensitive customer and company information with discretion and professionalism.
- Assist with administrative and service-related tasks as needed while supporting department goals and daily operations.
- Contribute to a collaborative, customer-focused culture through effective communication, accountability, and teamwork.
Qualifications:
- 2+ years of professional experience within luxury retail, premium hospitality, concierge services, private aviation, high-end travel booking, or an equivalent customer-facing discipline.
- Exceptional verbal eloquence and polished written communication skills.
- Superior time-management capabilities with a proven track record of balancing multiple tasks simultaneously.
- A sophisticated, customer-centric presentation with an innate sense of professionalism.
- Proven capacity to stay level-headed, organized, and solution-focused in a fast-paced setting.
- A sharp eye for detail and a strong dedication to data accuracy.
- Experience navigating CRM software, reservation platforms, or customer management databases.
- Experience interacting directly with corporate executives, VIPs, or ultra high net-worth clientele is highly preferred.