Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
The COO Control Management organization is creating a new function responsible for performing frontline testing to verify execution of Enterprise remediations (across all Business Groups/Enterprise Functions), as expected. The Customer Remediation Verification (CRV) team will be organized by 4 distinct teams including Program Management, Strategy, Data Analytics and Transactional Verification. The newly formed comprehensive team will be accountable for assessing accuracy and completeness of remediations and evaluating the detailed execution of these efforts against documented plans and standards.
The Customer Remediation Verification Team is looking for a Control Manager to join the new CRV Transactional Verification team. The team will be comprised of control managers and analysts, including teams located in India, and will be responsible for execution of transactional reviews to assess accuracy and completeness of specific Customer Remediation activities.
The successful candidate for this role will demonstrate experience managing and executing independent reviews as well as identifying and escalating risks within a fast paced and evolving organization. Specifically, experience is preferred in managing/auditing/testing highly complex customer remediation activities. This position must be capable of initiating action and possess strong execution and relationship management skills across all levels and functions. The role requires a sense of urgency, passion for excellence and results, and personal accountability for achievement and outcomes.
This Control Manager will have the following responsibilities:
1. Leads moderate to high risk or complexity review activity engagements.
2. Performs moderate to high risk quality reviews.
3. Develops, maintains and executes the Annual Plan.
4. Ensures plan includes targeted reviews based on risk and meets internal past due benchmarks.
5. Escalates any critical or high risk issues to appropriate leadership.
6. Identifies potential corrective actions, and follows through on reporting, escalation, and resolution.
7. Ensures issues are identified and documented.
8. Provides thoughtful independent credible challenge to lines of business, across risk programs and the enterprise.
9. Assesses, documents, and communicates emerging risks, themes and identified issues to leadership and risk partners in a timely manner.
10. Provides status updates to key stakeholders on programs and specific reviews where warranted.
11. Leads implementation of complex and strategic initiatives with moderate risk and complexity.
12. Manages communication and collaboration with business heads, Legal, Audit, and regulators on risk related topics.
13. Manages a team of Associate Managers, Officers and/or Sr Associates or cross-functional teams in accomplishing goals and priorities.
Please Note: Candidate(s) will be required to work at the following Wells Fargo locations: Charlotte, NC; Fort Mill, SC; West Des Moines, IA; Minneapolis/Shoreview, MN; Phoenix/Chandler, AZ; or Dallas/Irving, TX
Position is currently remote; however, candidate(s) will be required to work on site when Wells Fargo returns to standard operating model.
Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.
• Ability to interface with all levels of the organization, including senior management
• CISA, CIA, or other Compliance/Audit Certifications
• 4+ years of compliance and controls testing experience developing testing scripts and methodologies
• Understanding of risk based control testing, including assessing the adequacy of design and testing the effectiveness of internal controls
• Experience drafting issues and executive summary reports
• Moderate knowledge of product and process within banking lines of business
• Experience in Audit, Compliance, Risk and Testing
• Strong presentation, documentation, and organizational skills
• High initiative, proactive, and comfort with multi-tasking
• Strong critical thinking and analytical skills with high attention to detail and accuracy
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.