Computer Operator I / Help Desk Representative - Richmond, VA
We are seeking a Computer Operator I / Help Desk Representative for a Richmond, VA-based client environment. This is a short-term contract role expected to run approximately 6 months, with the possibility of permanent placement based on business needs and performance.
This role is ideal for someone who is tech savvy, enjoys working with computers, has strong customer service skills, and can follow documented procedures in a structured operations environment.
Pay: $22.50 per hour
Schedule: 12-hour night shifts, 7:00 PM - 7:00 AM
Shift Pattern: Wednesday, Thursday, Friday, and every other Saturday
Employment Type: Contract, approximately 6 months, possible permanent placement
Location: Richmond, VA
Responsibilities
- Assist with the daily operation of computer systems.
- Monitor enterprise infrastructure and escalate issues as required.
- Complete daily checklist tasks under supervision.
- Report problems to the Senior Computer Operator or supervisor.
- Respond to customer questions and follow up appropriately under supervision.
- Assist with recovery activities needed to restore normal operations.
- Follow established escalation procedures across Computer Operations and related departments.
- Support senior computer operators as needed.
- Track and document issues using a ticketing or tracking system.
- Perform additional duties as assigned.
Required Qualifications
- Strong customer service skills.
- Comfortable working with computers and technical systems.
- Ability to follow documented procedures and escalation steps.
- Strong attention to detail.
- Ability to work 12-hour overnight shifts.
- Ability to work Wednesday, Thursday, Friday, and every other Saturday.
- Must pass a criminal history background check.
- Must pass an FBI-like background check required to obtain a gaming license.
Preferred Qualifications
- Prior experience in a help desk, computer operator, NOC, data center, or technical support environment.
- Experience documenting issues in a ticketing or tracking system.
- Experience monitoring systems, alerts, or enterprise infrastructure.