Community Program Manager

Acro Service Corp
New Castle, DE

Job Description

This position will serve as the Community Response Branch Manager for the Overdose Response Center (ORC).

The ORC is the division’s near real time data analytics and deployment/operations center for responding to the opioid/overdose crisis statewide. County-based Post Overdose Response Teams (PORTs) and other assets are deployed by the ORC 7-days a week to engage and support communities through targeted outreach at the neighborhood level, and ultimately with specific individuals.

Additionally, deployment plans are made with partner agencies and other community deployable assets statewide.


Primary job responsibilities include:

  • Provide day-to-day supervision for ORC Community Response Branch Staff (including PORTs and the CRT Coordinator)
  • Provide Peer supervision and Case Manager clinical supervision for assigned staff.
  • Assist in the establishment of ORC process and procedures with ORC Director
  • Develop and foster ongoing relationships with local partners and neighborhood resources (known as the “partner rolodex”)
  • Implement Deployment Orders and Plans for the PORT and other “deployable assets” in coordination with other ORC staff
  • Assisting in data analysis and decision making for Branch activities and the ORC as needed
  • Investigate planning/deployment concerns and recommend solutions to the ORC Director for Community Response Branch and ORC operations
  • Engage local partners and resources (“rolodex”) prior to and during deployments to their areas, and debriefing with partners after deployments
  • Other duties as assigned to assist ORC operations and overdose response efforts Special


Minimum qualifications

  • CADC or achievable in 6 months