Community Manager, Emerging DO

This is a hybrid position requiring up to 2 days (Tuesday and Wednesday) each week in-person in our office located in the Streeterville/Mag Mile area of downtown Chicago, IL.

JOB SUMMARY

The Community Manager, Emerging DO Platform plays a critical role in shaping and growing a newly launched, high‑impact digital platform serving Doctors of Osteopathic Medicine (DOs) and medical students nationwide. As part of AOIA’s innovation arm, this role sits at the intersection of community, technology, and service—supporting a rapidly expanding user base while helping define the future of engagement for the profession.

This position is responsible for cultivating a vibrant, inclusive, and highly engaged online community by delivering exceptional member service, ensuring platform quality and functionality, and fostering meaningful connections across the DO continuum. The Community Manager serves as the primary point of contact for users, leads day‑to‑day community operations and moderation, and partners cross‑functionally to support events, content, and platform enhancements.

This is an exciting opportunity to join a growing, forward‑thinking team at a pivotal moment—contributing to a flagship initiative designed to scale, evolve, and make a lasting impact across the osteopathic community.

ESSENTIAL FUNCTIONS

Online Community Management:

• Serve as the primary point of contact for all AOIA Emerging DO Platform community interactions, including customer service inquiries, user engagement, and conflict resolution.
• Respond to community needs and inquiries in a timely, service-oriented manner.
• Actively engage in relevant forums, groups, and social media platforms to promote the Platform and build visibility.
• Develop and implement strategies to grow and sustain an active, positive, and inclusive online community.
• Moderate user-generated content, facilitate discussions, and ensure compliance with community guidelines and organizational policies.
• Analyze community metrics and feedback to inform improvements and report on community health.

Operations:

• Gather and synthesize community feedback to inform platform enhancements and organizational strategy.
• Support the creation and distribution of marketing materials, website editing, social media content, and community updates.
• Maintain and improve data accuracy, supporting reporting functions and ensuring the integrity of organizational data.
• Consistently manage the scheduling and logistics of in‑person and virtual meetings; may be asked to prepare and present reports, updates and/or program recommendations.
• Collaborate with internal and external stakeholders to ensure successful event execution and follow-up.
• Assist with budget monitoring and reporting, and support timely processing of invoices, reimbursements, and payments in collaboration with Finance (AP/AR).
• Other duties as assigned

Qualifications:

Mandatory

• Minimum of five years of experience in online community management, customer support, or related professional environment.
• Proficiency with online community platforms and proven track record of growing engagement, building relationships, and fostering community across audiences.
• Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment.
• Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.
• Strong interpersonal skills with ability to work well in teams.
• Superior communications, organizational and problem-solving skills.
• Advanced proficiency in Microsoft Office applications including PowerPoint and Excel; experience with project management tools (e.g. Asana), Salesforce/Fonteva, Analytics Platforms (e.g. Google Analytics), generative AI tools, and basic website editing (e.g. Squarespace).

Preferred

• Previous experience in product and community engagement, especially in healthcare or education.
• Previous administrative or operational experience working in Graduate Medical Education.
• Previous experience supporting a mentorship program.
• Bachelor’s degree in a relevant field.

WORKING CONDITIONS

Physical Demands

Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use computer, telephone and peripherals. Incumbent may occasionally work prolonged or irregular hours, including evenings and weekends.

Mental Demands

Work is performed in a fast paced, dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

Office Environment

Work is performed in a normal office environment. This position will follow a hybrid model of 1-2 days a week in the AOIA office. The remainder may be done remotely.

Travel

Overnight domestic travel is expected 3-4 times a year for meetings and conferences.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.