Community Manager – Class A Multifamily Community
Location: Jacksonville, FL
Employment Type: Full-Time
Level: Mid-Level Management
Overview
A premier Class A multifamily community in Jacksonville, FL is seeking an experienced Community Manager to oversee day-to-day property operations, team leadership, and resident experience. This individual will serve as the primary leader on-site, ensuring the community operates efficiently while maintaining high standards for service, occupancy, and financial performance.
The Community Manager will work closely with regional leadership, on-site staff, and vendors to drive operational excellence, maintain strong resident relations, and ensure compliance with all property management regulations.
Key Responsibilities
- Oversee daily operations of the residential community, ensuring exceptional service and property standards
- Hire, train, supervise, and evaluate on-site staff including leasing and maintenance team members
- Manage resident relations, communications, and lease administration
- Oversee rent collection, receipting, and deposits using property management software (AppFolio preferred)
- Monitor community financial performance, including budgets, variance reporting, and expense control
- Prepare weekly and monthly ownership reports and assist with annual budget preparation
- Coordinate with maintenance staff to ensure efficient work order completion, inspections, and unit turnovers
- Identify and manage vendors and contractors, including obtaining bids and monitoring performance
- Ensure compliance with Fair Housing laws and all federal, state, and local property regulations
- Handle legal notices, documentation, and eviction proceedings in coordination with legal counsel
- Oversee marketing initiatives and leasing strategies to achieve occupancy and revenue goals
- Conduct weekly staff meetings and provide leadership to maintain a high-performing team environment
Qualifications
- 3–5+ years of property management experience in multifamily housing
- Previous supervisory or team leadership experience
- Experience managing Class A or luxury apartment communities preferred
- Familiarity with property management software (AppFolio preferred)
- Strong understanding of revenue management and property financials is a plus
- Knowledge of Fair Housing and property management regulations
- Excellent leadership, communication, problem-solving, and multitasking skills
- Ability to maintain professionalism and discretion when working with residents, staff, and vendors
- Valid driver’s license and reliable transportation required
What We Offer
- Competitive salary with quarterly bonus opportunities
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunity to lead operations at a high-quality Class A community
Position Summary
- The Community Manager will act as the face of the community, responsible for maintaining strong relationships with residents, leading the on-site team, and ensuring the property consistently performs at a high level operationally and financially. This role requires strong leadership, sound judgment, and the ability to balance resident satisfaction with business objectives.
