Commercial Lines Account Manager

Title: Commercial Lines Account Manager

Type: Full-Time, Non-Exempt

Location: Any Avery Hall Office Location

Description:

We are seeking an experienced Commercial Lines Account Manager to support our Commercial Lines team by providing high-level client service, managing policy activity, and coordinating with producers and carriers. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage accounts, which can consist of processing renewal applications, endorsements, audits, and cancellations.
• Remarket renewals  
• Analyze client needs, prepare quotes, review coverage options, and support producers.
• Communicate directly with clients, carriers, and vendors to ensure timely and accurate handling of all service matters.
• Invoice agency billed policies.
• Maintain professional relationships and deliver a high level of client service.
• Stay informed on industry trends, products, and coverage updates.

Qualifications

• Active Property & Casualty Insurance license (required)
• Strong organizational, communication, and customer-service skills
• Ability to handle a high volume of tasks with accuracy and professionalism
• Prior commercial insurance experience preferred

Requirements

• Insurance experience: minimum of 2 years actively working in personal lines or commercial lines insurance preferred. Commercial lines experience will be prioritized.
• Holds an active Property and Casualty Insurance License. Licensed for a minimum of 2 years preferred.
• Knowledge of insurance products and usage.
• Knowledge of insurance markets and reference to markets.
• Knowledge of insurance rating and underwriting procedures.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
• Strong written and verbal communication (including phone), organization, time management, and technical skills.  
• Self-motivated with initiative and thoughtfulness.
• Ability to learn and proficiently use technology and programs relevant to the company.
• Ability to multitask, resolve problems, and meet deadlines.
• Multi-media telephone system
• Commitment to ongoing professional development through industry-sponsored educational programs.

Benefits

We offer a comprehensive benefits package, including:

Medical, Dental, and Vision Insurance • 401(k) • Short-Term & Long-Term Disability • Life Insurance • Paid Time Off

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to speak and listen. The employee is required to type and spend extended periods working on a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. 

Company Description

Avery Hall Insurance Group has been delivering reliable insurance solutions since 1925, serving individuals, families, and businesses throughout the Delmarva and Mid-Atlantic region. With expertise in areas including business, individual, and employee benefits insurance, we provide personalized service and build trusted relationships with clients of all sizes. Our commitment to quality care and reliable counsel is reflected in our motto, "Insurance Solutions for Today’s World." Known for professionalism and a client-centric approach, Avery Hall is the trusted partner for those seeking comprehensive insurance needs with a personal touch.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.