Role: Client Partner
Duration: Full Time with Yash Technologies
Location: Houston, TX
About Yash Technologies
YASH Technologies is a leading global technology services and solutions provider, helping organizations reimagine operating models, enhance competitiveness, optimize costs, and drive business transformation. With nearly three decades of experience and a strong “glocal” approach, YASH combines deep local engagement with a world class portfolio of services, solutions, and products. We are trusted by numerous Fortune 500 clients worldwide. With 8,000+ employees across 43 global campuses in North America, Europe, APAC and MEA, YASH offers a dynamic environment where innovation, collaboration, and authenticity drive success. Recognized as a Great Place to Work for 11 years, YASH empowers professionals to lead smarter, aim higher, and transform businesses through technology.
The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success - building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met.
In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.
Key Responsibilities (will vary by market maturity)
Client Ownership & Relationship Leadership
- Serve as the trusted single point of contact for assigned client(s)
- Understand client structure, decision-makers, IT landscape, and budget cycles.
- Build deep executive relationships and lead strategic governance/QBRs.
- Act as the client’s advocate internally while ensuring commercial discipline.
Growth & Commercial Outcomes
- Own account-level revenue, margin, and pipeline targets.
- Drive upsell, cross-sell, and expansion opportunities within existing accounts across SLs and geographies.
- Own the entire L2C process; partner with Pre-Sales and Service Lines to shape and present winning proposals.
- In developing markets, proactively identify and pursue new customer contacts to expand YASH’s footprint.
- Lead client discussions on pricing, contracts, renewals, and change requests with support from Legal & Finance.
Delivery Orchestration & Engagement Oversight
- Drive alignment with Service Lines to ensure quality delivery, SLA adherence, predictable execution, and strong client satisfaction.
- Collaborate with SLs to align on resourcing, transitions, and risk mitigation.
- Monitor client satisfaction and proactively address escalations or delivery risks
Strategic Account Planning & Expansion
- Maintain a structured account plan including landscape, footprint, competitors, expansion strategy, etc.
- Track renewals, upcoming initiatives, and white space opportunities within the client.
- Contribute to thought leadership, case studies, and client advocacy efforts.
Cross-Functional Leadership
- Partner with Business Development Leaders, SL Leaders, and Pre-Sales to shape integrated solutions.
- Drive coordinated pursuit motions (GTX/GTC) and ensure consistent governance across engagements.
- Mentor junior team members supporting the account.
Success Metrics
- Account revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicable
- Service line, geography, and revenue expansion within account(s)
- Reduction in delivery escalations and transition risks; Client satisfaction / NPS
- Pipeline health and opportunity conversion rate
Qualifications
- Typically, 6–18 years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.
- Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.
- Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.
- Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.
- High aptitude and curiosity — able to connect technology, business, and strategy to create client value.
- Excellent communication, articulation, and executive presence to build lasting client trust.
- Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.
- Technically fluent and business-savvy — understands YASH’s technology portfolio and connects it to client priorities.
- Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.
- Bachelor’s degree required; MBA or equivalent postgraduate degree preferred.
Compensation for this role includes a competitive base salary, performance-linked incentives, and long-term growth opportunities, along with a comprehensive benefits package aligned to local market practices.