Company Description
Graham Jewelers is a family-owned, full-service jewelry store with over 50 years of history in the Wayzata and White Bear Lake communities. Specializing in engagement rings, estate jewelry, appraisals, repairs, and custom designs, we combine state-of-the-art technology with expert craftsmanship. Our team includes a Certified Gemologist Appraiser and a Graduate Gemologist, ensuring exceptional quality and expertise. We are passionate about fine jewelry and are committed to building lifetime relationships with our customers through unparalleled service and knowledge.
Client Coordinator
Graham Jewelers
Minneapolis, MN
Pay: $25–$30 per hour
Job Type: Full-time
Position Overview
Graham Jewelers is seeking a highly organized and proactive Client Coordinator to serve as
the communication hub between our sales team, production shop, and clients.
This role ensures accurate job intake, manages timelines for repair and custom work, and
provides clear, proactive communication to clients throughout the process. The Client
Coordinator helps protect our shop’s production time while delivering an exceptional client
experience.
This position is ideal for someone who enjoys organization, client communication, and
coordinating multiple moving parts in a fast-paced environment.
Key Responsibilities
Job Intake & Documentation
● Accurately intake all repair and custom jewelry jobs
● Document job details, client expectations, and required information
● Maintain and update internal tracking systems for repair and custom work
Client Communication
● Set and confirm realistic timelines with clients
● Provide proactive updates regarding job progress
● Communicate delays or changes clearly and professionally
Workflow Coordination
● Serve as the primary point of contact between the sales team and shop production
● Coordinate the movement of jobs from intake through completion
● Schedule and coordinate client pickups and deliveries
Operations Support
● Answer incoming phone calls and assist clients as appropriate
● Coordinate outsourced watch repairs and external services
● Maintain accurate records and documentation for all jobs
What Success Looks Like
● High percentage of on-time job completion
● Accurate intake documentation
● Reduced interruptions to shop production staff
● Positive client feedback and satisfaction
This Role Does Not
● Perform jewelry bench work
● Sell on the sales floor
● Manage production staff
● Override shop production priorities
Qualifications
● Strong organizational and communication skills
● Ability to manage multiple tasks and timelines
● Attention to detail and documentation accuracy
● Professional and client-focused demeanor
● Experience in retail, client service, or operations coordination preferred
● Jewelry or repair industry experience is helpful but not required
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions of this position.
This role may require:
• Sitting or standing for extended periods
• Frequent use of a computer and phone
• Occasional lifting of small packages or jewelry items (typically under 10 pounds)
Compensation & Benefits
● $25–$30 per hour, depending on experience
● Employee jewelry benefits
● Paid time off
● Employee discount
● Opportunities for growth within the company
Equal Opportunity Employer
Graham Jewelers is an equal opportunity employer. We are committed to creating an
inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran status, or any other
protected status under applicable law.
Preferred Experience
Project Management
Proficiency in Microsoft Office and Google Workspace
Phone Etiquette