Client Care Advisor

Roda - Formerly CarCare To Go

Client Care Advisor

Role Overview

This is a unique opportunity to have a real impact in a young, growing business, learn a ton, and work in a dynamic environment. Smarts, scrappiness, perseverance, and a desire to move mountains to build a new business are key to success. Getting in on the ground floor means that there will be lots of opportunities to chart your own growth path.

We’re looking for someone with a passion for delivering extraordinary customer experiences. While automotive industry experience and car knowledge is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.

There are certain negative connotations surrounding the automotive service industry and we need your help proving those wrong! Roda is bringing automotive service into the digital age. Servicing your vehicle has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital experiences that make taking care of your car convenient and delightful.

We are looking for creative, passionate, roll-up-your-sleeves, entrepreneurial people to join the team. Someone truly excited to transform an industry and deliver a whole new kind of experience to vehicle owners?

The Role

Client Experience Managers are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. Daily you will be handling inbound questions, phone calls and surprising and delighting your clients. You will work directly with our valet and technician teams to provide clients with the information they need to make non-pressured, informed decisions for the longevity of their vehicle. You’ll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone. This is a position with fast growth and earning potential and has many different paths.

Responsibilities

• Deliver memorable client experiences
• Triage new customer inquiries proactively
• Coordinate with vehicle technicians to ensure seamless client experience from start to finish
• Manage appointments including scheduling, communication, and payments
• Leverage service and valet software to keep meticulous records of all client interactions and service
• Identify opportunities to improve customer experience and always be on the lookout for operational efficiencies

Experience

• 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
• Demonstrated history of proactive problem solving
• Experience and comfort using customer-relationship management software
• Ability to juggle a lot of tasks at once effectively with a high attention to detail
• Track record of identifying and implementing improvements in customer experience
• Track record of going above and beyond to make clients happy

Why you’d love this job

• You get great joy in delivering fantastic experiences to clients
• You want to be part of building something new
• You are comfortable with a lot of independence
• You like a fast-paced environment
• You love the freedom, energy, and creativity of a start-up
• You want to work with a team that values hard work while respecting need for personal time

Why this job may not be right for you

• You like working within established systems and processes
• You want to be closely managed
• You aren’t comfortable with rapid change