Client Service Representative

Role Summary

The Client Service Representative (CSR) will join The Joseph Group (TJG) on the ground floor to build a solid foundation and continue to grow in this role with an Advisor career path in mind; the timing of which is dependent upon readiness of both the CSR and the firm. The CSR will become familiar with and primarily execute client service duties and secondarily be involved with financial planning-related projects which include, but are not limited to, those listed below. A successful candidate will live and exemplify TJG’s core values of Integrity, Teamwork, Humility, Excellence, and Enthusiasm.

Duties and Responsibilities

Client Service

Serve as a member of the Service Excellence Team (SET).

Build and maintain strong working relationships with all members of the team.

Provide High Touch Service for clients.

• Prepare and complete new account openings and transfers.
• Take ownership of and provide solutions for complex client situations.
• Communicate in a manner that ensures clients have a terrific TJG experience with every interaction.

Utilize the Client Relationship Management (CRM) and Advisor Reporting applications to manage, document, and research service requests.

Process daily and as-needed service requests.

• Monitor, research, and process all daily alerts from primary custodian, Charles Schwab.
• Ensure efficient execution of client requests with a friendly and personal touch, such as but not limited to: Cash requests/distributions, Account updates (e.g., transfers, beneficiaries, account links, etc.).

Seek to make The Joseph Group systems and processes better and scalable.

Spearhead technology initiatives within TJG.

Follow compliance procedures and document, as applicable.

Financial Planning

Gain technical knowledge in line with the components of the Certified Financial Planner (CFP®) designation (i.e., General Planning, Retirement, Investments, Taxes, Insurance, Estate)

Assist Wealth Advisory Associates with:

• Preparing financial plans using e-Money financial planning software
• Building Client Storyboards which show clients how wealth aligns with objectives
• Meeting preparation and follow-up with specific client tasks
• Special projects

Qualifications

This position typically requires the following qualifications:

• Experience that demonstrates people and teamwork skills
• A passion for caring for clients
• Highly proficient in Microsoft Excel, Word, Outlook, etc.
• Strong technical skills to support various technology-related projects
• Proactive, self-motivated personality
• Ability to prioritize while maintaining detail-oriented organization of multiple tasks
• Excellent communication, listening, and relationship building skills
• A team player in The Joseph Group’s “Best Places to Work” culture
• Desire and ability to work successfully in a small company environment
• Experience with investment and/or client service platform(s) is a plus

Salary and Benefits

Pay/benefits are competitive based on industry standards.

• Salary will be based on experience
• Benefits include health care, 401(k)
• Partial and/or full financial support for professional accreditation/continuing education requirements and other education/training opportunities

Contact

Send resume and cover letter to:

Angie Eversole

Manager of Client Services

The Joseph Group Capital Management

605 South Front Street, Suite 100; Columbus, OH 43215

Phone: 614-228-4300

[email protected] | www.josephgroup.com

The Joseph Group is an Equal Opportunity Employer