Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Case Manager to work at a leading client within the biopharmaceutical industry, supporting patients and healthcare providers nationwide. This remote opportunity is based in Phoenix, AZ.
Salary/Pay Rate/Compensation: $23.50/hr,
Shift: Able to work shift between 8am-8pm EST
Location: Remote-must live in Phoenix, AZ, Pittsburgh, PA, or Orlando, FL
Benefits: Med/Den/Vis, PTO, Paid Holidays
Why you should apply to be a Customer Experience Advocate (Case Manager):
- Competitive pay and comprehensive benefits
- 100% remote, offering flexibility and work-life balance
- Make a real impact in biopharma by helping patients access critical therapies
- Collaborative, engaging environment
What’s a typical day as Customer Experience Advocate (Case Manager)? You’ll be:
- Acting as the primary point of contact and case manager for client, provider, and customer inquiries and escalations
- Supporting patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies
- Conducting initial patient onboarding calls and ongoing support outreach
- Maintaining regular communication to update all parties on case status and next steps
- Processing PAP (patient assistance program) requests and re-approvals promptly
- Referring patients to external programs as appropriate
- Identifying and documenting adverse events and product complaints timely
- Independently managing an assigned territory and making timely decisions for case resolution
- Demonstrating ability to prioritize and balance the needs of patients and HCP offices utilizing program business
- Providing concierge-level service, resolving issues efficiently, and escalating when necessary
- Collaborating with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases
- Maintaining accurate, compliant documentation and communication to support program goals
- Upholding patient privacy laws and fostering collaborative team relationships
- Performing other duties as assigned
This job might be an outstanding fit if you:
- Have a high school diploma or equivalent (undergraduate degree preferred)
- Bring 4+ years of professional experience, including at least 2 years in customer service, call center, or insurance roles—ideally within healthcare or pharmacy
- Are able to work an assigned 8-hour shift between operating hours of 8am-8pm EST
- Possess strong communication and interpersonal skills
- Have proven ability to manage a case load, prioritize tasks, and build relationships
- Can efficiently navigate multiple screens and systems, and use Microsoft programs
- Thrive in a regulated, remote, high-volume environment
- (Bonus) Hold a Certified Pharmacy Technician credential, are bilingual in Spanish, or have knowledge of benefit verification and insurance structure
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. Even if this position doesn’t work out, you’re still in our network—and all Kelly recruiters will have access to your profile.
Discover your next career move—apply to be a Customer Experience Advocate (Case Manager) today!
