The Experience Developer owns the full lifecycle of personalized digital experiences across Adobe surfaces, from requirements gathering and backlog management through content authoring, campaign execution, quality validation, and production monitoring. This role combines agile delivery with hands-on operational rigor, partnering closely with Product, Engineering, and Operations teams to reliably deliver and continuously improve digital experiences for millions of global customers.
Key Responsibilities
Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
Serve as an escalation point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams
Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
Participate in on-call rotations within defined SLA windows
Maintain runbooks, incident playbooks, test cases, and operational documentation
Contribute to automation initiatives to improve testing efficiency and reduce toil
Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
Build campaigns to deliver personalized content experiences to a global customer base
Validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
Support and optimize A/B testing and experimentation frameworks, ensuring test integrity and data accuracy.
Required Skills & Qualifications
Functional
2+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms
Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)
Understanding of personalization, audience segmentation, and A/B testing
Incident management, SLA adherence, and on-call support experience
