Position Overview
The Billing Associate will be responsible for managing client invoicing and assisting with the recovery of outstanding account balances from unpaid invoices. This role requires a combination of customer service skills and financial acumen to support our business markets and their clients.
Responsibilities
- Facilitate invoicing and customized billing for clients by coordinating with various market sales teams and sales leadership.
- Review and approve billing setup for new placements and assist with auditing bill rates, VMS fees, volume discounts, and other billing terms according to the applicable MSA/PSA.
- Perform regular analysis of Purchase Orders (POs) and Statements of Work (SOWs) to track funding utilization across markets.
- Review and manage account balances to identify outstanding debts and initiate the collections process.
- Research unpaid invoices, determine root causes, and execute appropriate follow-up actions through professional communication and consistent outreach.
- Prepare regular reports on collection activity and account status for the Billing Manager.
- Collaborate with cross-functional teams, including Sales, Client Success Managers, and other HQ support departments, to improve customer satisfaction and reduce delinquencies.
Qualifications
- Associate’s or Bachelor’s degree required.
- Minimum of 1+ years of professional work experience (customer service, finance, or accounting experience preferred).
- Excellent communication skills across multiple channels, including Microsoft Teams, email, phone, and video conferencing.
- Proficiency with Microsoft Office Suite and standard business software applications.
- High level of professionalism and patience when handling challenging situations.
- Ability to work both independently and collaboratively within a team environment.
- Strong organizational skills and attention to detail.
Equal Employment Opportunity Statement
Eight Eleven Group is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Pay Disclaimer
The pay range for this position is intended as a general guideline and is not a guarantee of compensation or salary. Additional factors considered when extending an offer include, but are not limited to, job responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, applicable bargaining agreements (if any), and other factors permitted by law.