We are seeking an experienced Automotive Service Manager to lead our service team at a high-volume luxury dealership in Albuquerque, New Mexico. This is an excellent opportunity for a motivated leader who understands service operations, technician productivity, and delivering an outstanding customer experience.
If you thrive in a fast-paced dealership environment and know how to build a high-performing service team while driving department profitability, we want to hear from you! Candidates looking to relocate are encouraged to apply!
Key Responsibilities
- Lead daily operations of the service department, including scheduling, workflow management, and staff supervision
- Maximize technician productivity, efficiency, and service department profitability
- Ensure the department maintains all safety standards and a hazard-free work environment
- Develop strategies to increase service traffic and retention
- Oversee warranty compliance and claims processing
- Support service advisors in communicating repair timelines, service recommendations, and costs clearly to customers
- Resolve customer concerns or service issues quickly and professionally
- Monitor department expenses, payroll, and operational performance
- Build strong customer relationships to drive loyalty and repeat business
- Foster a positive team culture focused on accountability, performance, and customer satisfaction
Qualifications
- 5+ years of automotive service management experience
- Dealership experience required
- Strong understanding of automotive repair, diagnostics, and service operations
- Proven leadership ability with experience managing technicians and service advisors
- Excellent customer service, communication, and conflict resolution skills
- Proficiency with dealership management systems (DMS) and service software
- Ability to explain technical automotive issues to customers clearly
- Strong organizational and problem-solving skills
What We Offer
- Aggressive compensation plan with unlimited earning potential
- Comprehensive benefits package
- Opportunity to lead a growing service department
- Supportive leadership and a great team environment
- Open to relocation applicants
Join a dealership that values leadership, customer service, and operational excellence in its service department.
