Company Description
Strong’s Marine, a family-owned business since 1945, is dedicated to providing boaters with exceptional service, value, and memorable experiences. With twelve locations across Long Island, Strong’s Marine offers marinas with premium dockage, a resort-style Water Club, boat rentals, and full-service centers for yachts and boats. The business operates multiple locations in Mattituck as well as in Southampton, Freeport, and Port Washington. As authorized dealers of renowned yacht and boat brands, including Cruisers Yachts, Fairline Yachts, Cobalt, Regal, Pursuit, Cobia, and Grady-White boats, Strong's Marine serves customers throughout the Northeast.
Position Summary
We’re looking for a service professional who is passionate about delivering an exceptional client experience. In this role, you will support our clients through every step of their service journey, acting as both a dealership advocate and a customer advocate. The ideal candidate thrives on building strong relationships, communicates with care, and takes pride in creating a smooth, positive experience for every guest.
Education and Experience
To excel in this position, you bring confidence with people, comfort with technology, and the ability to manage several projects at once.
• Marine or automotive experience encouraged
• Customer service experience required
• Skilled with computer systems
• Strong verbal and written communication skills
• Genuine passion for boating and helping clients
• Team oriented, self motivated, and process driven
• Organized with a professional presence
• High school diploma or equivalent
Essential Duties and Responsibilities
• Conduct all interactions with professionalism and respect
• Communicate clearly with internal teams and external customers
• Look for opportunities to strengthen Strong’s Yacht Center service and sales
• Build positive, productive relationships with customers and team members
• Follow workflow processes and share ideas to improve them
• Maintain a clean, safe, well equipped workspace using 5S principles
• Contribute to a culture of continuous improvement and teamwork
• Handle all sensitive information with discretion
Job Specific Duties
• Respond quickly to customer service requests and complete walk arounds when possible
• Prepare, present, and follow up on service quotes based on technical evaluations
• Maintain accurate pricing for all service work
• Set realistic promise dates based on customer needs and shop capacity
• Open, track, and manage work orders through completion while keeping customers informed
• Ensure work orders are finalized within 48 hours of completion
• Work with subcontractors to confirm quality, pricing, and timelines
• Recommend solutions and products that best fit client needs
• Build strong knowledge to support our sales team
• Work closely with the Service Manager and collaborate with our technicians
Benefits
• Competitive salary with bonus opportunities
• Medical, dental, and vision plans
• Generous 401k employer match
• Profit sharing
• Paid vacation, holidays, and sick time
• Training and ongoing professional development
• Supportive team environment
Job Type: Full Time
Experience Required
• Customer service, two years
• Marine or automotive industry, two years preferred
• Computer systems, two years
Pay: $68,000.00 - $80,000.00 per year