The Accounts Receivable Specialist is responsible for managing customer accounts with a primary focus on collections and account resolution, while supporting transactional AR activities. This role drives timely payment of invoices, reduces aging balances, and partners cross-functionally to resolve billing and payment issues. The ideal candidate brings strong communication skills, attention to detail, and experience working within ERP systems, preferably SAP.
Key Responsibilities
Collections & Account Management
- Proactively manage a portfolio of customer accounts to ensure timely collection of outstanding invoices
- Conduct outbound collection calls and emails to follow up on overdue balances
- Analyze aging reports and prioritize collection efforts based on risk and volume
- Investigate and resolve payment delays, disputes, and discrepancies
- Maintain detailed collection notes and account status updates
- Escalate high-risk or delinquent accounts to management as needed
- Partner with sales and customer service teams to resolve account issues
- Maintain professionalism and strong customer relationships while enforcing payment terms
- Evaluate customer financial stability to help establish and update credit limits
Transactional & Clerical Support
- Generate and distribute invoices accurately and on schedule
- Post and apply incoming payments (ACH, wire, check, credit card)
- Reconcile customer accounts and research unapplied cash
- Assist with month-end close activities related to AR
- Maintain accurate customer account records in the ERP system
Job Requirements
- 2+ years of experience in accounts receivable with a strong emphasis on collections
- Solid understanding of AR processes, aging, and credit management
- Strong communication and negotiation skills
- High attention to detail and organizational ability
- Ability to analyze credit reports (D&B) and identify account trends
- Experience with ERP systems, SAP strongly preferred
- Intermediate Excel skills (pivot tables, lookups)
ODU is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact humanresources@odu-usa.com
