POSITION SUMMARY:
The Accounts Receivable (AR) Administrator is responsible for managing the company’s incoming payments, ensuring accurate and timely invoicing, and maintaining strong customer relationships. This role supports high-volume transactions, multi-site billing structures, and coordination with sales, operations, and logistics to ensure accurate revenue recognition and cash flow.
RESPONSIBILITES / DUTIES:
- Generate and issue accurate customer invoices based on production, shipping, and contract terms
- Apply cash receipts and reconcile customer accounts in iQMS system
- Works directly with customers regarding delinquent payments, investigates discrepancies, deductions, and short payments and makes recommendations for resolution.
- Provides professional service with regard to sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
- Makes recommendations for collections efforts and escalates issues with customer accounts to Accounting and Sales Management; follows up in a timely manner.
- Collaborate with Sales, Customer Service, and Operations to resolve invoicing or delivery issues
- Maintain detailed and organized AR records and documentation
- Perform account reconciliations and aging analysis
- Support month-end close activities, including AR reporting and journal entries
- Assist with credit checks and maintain customer credit limits in partnership with Finance
- Prepare reports on AR status, collections, and cash flow forecasts
- Ensure compliance with company policies, internal controls, and audit requirements
- Knowledge of General Accounting Principles and the ability to analyze and interpret financial data.
EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:
- Bachelor’s degree in Accounting, Finance, or related field preferred
- 2–5 years of accounts receivable or general accounting experience; in a manufacturing environment preferred
- Experience with ERP systems (e.g., SAP, Oracle, or similar)
- Strong understanding of invoicing, collections, and cash application processes
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs)
- Excellent attention to detail and problem-solving skills
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of sales tax and freight billing processes
- Familiarity with deduction management and chargeback resolution
- Exposure to manufacturing order-to-cash cycles
