Account Coordinator

We are looking for Account Coordinator based in Dallas, TX for 6 Months, Hybrid.

Title: Account Coordinator

Location: Dallas TX

Duration: 12 Months

#167987

Pay Rate: $25-$30/hr

Top 3 Responsibilities

A. Inbox & Escalation Management

• Monitor shared brand inboxes that route to a collaborative inbox.
• Triaging emails from franchisees, store managers, and corporate contacts
• Identify the right action path:

○ Escalate cases to the FastTrack or other internal support teams when needed.

○ Gather missing information or context from the brand’s POCs.

○ Assign or flag requests to the assigned CSM or AM when needed

• Track open items and follow up on resolutions.

B. Bulk Onboarding Management

• Coordinate with internal teams to onboard new Kitchens stores on a weekly cadence.

C. Operational Support & Collaboration

• Maintain organized records of escalations and onboarding updates
• Partner closely with CSMs and AMs for assigned brands
• May assist with ad-hoc data or process improvement projects
• Background in Support/Operations
• Experience with collaborative tools (Google Workspace, Excel) and comfort learning technical systems.
• Prior experience in a support-related role preferred but not required.

Skill Traits:

• Highly organized — can manage multiple inboxes and follow up systematically
• Tech-savvy — comfortable using Google Sheets and forms, ideally some exposure to automation or formulas
• Clear communicator — professional, customer-facing tone; comfortable communicating with franchisees.
• Detail-oriented — accuracy in invoices and case tracking
• Collaborative and proactive — takes initiative to get context or close loops without being asked

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.