The Variable is a forward-thinking advertising agency focused on driving ownable differentiation for our clients. We believe the strongest results happen when brand and performance work together, creating ideas that break through, spend that works harder, and outcomes that multiply. With a dedication to innovation and strategic partnership, we work as true client partners to deliver creative that inspires, strategies that perform, and results that matter.
POSITION SUMMARY
As Account Supervisor, you are the primary driver of day-to-day client delivery. You ensure strategic direction from Business Consulting is translated into actionable scopes, timelines, and budgets, and you keep the work moving from briefing through final delivery.
You build strong client relationships, lead internal status meetings, and coordinate closely with Delivery, Agency Operations, and other internal teams to make sure work is delivered on time, on budget, and at the highest standard. You mentor Senior Account Executives and Account Executives, ensuring they understand delivery processes, client expectations, and agency standards.
KEY RESPONSIBILITIES
Day-to-Day Client Leadership
- Serve as the primary point of contact for day-to-day client communications on assigned accounts.
- Maintain ongoing awareness of client priorities, challenges, and upcoming needs.
- Proactively flag risks in scope, budget, or timeline to senior account leadership, BC, and Delivery.
Project Delivery Management
- Translate strategic recommendations into clear, actionable scopes and timelines.
- Oversee project milestones and ensure deadlines are visible and tracked in agency systems (Asana), driving accountability across internal teams and external partners.
- Coordinate internal reviews, approvals, and client feedback cycles.
Cross-Functional Collaboration
- With Business Consulting, Strategy, Media, and Creative leads: Ensure account deliverables incorporate strategic insights, creative direction, and media plans.
- With Delivery/Agency Operations: Align on feasibility, staffing, and milestone dates.
- With Finance: Monitor budgets and communicate potential variances early.
Team Leadership & Development
- Mentor Senior Account Executives and Account Executives, providing guidance on process, client communication, and delivery expectations.
- Delegate effectively, ensuring work is completed accurately and on time.
- Foster collaboration and accountability within the account team.
KEY TRAITS
- Proactive Problem-Solver: Anticipates and addresses delivery challenges before they escalate.
- Organized Communicator: Keeps internal teams and clients aligned on progress and priorities.
- Detail-Oriented Coordinator: Tracks scopes, budgets, and timelines with precision.
- Collaborative Team Player: Works effectively across all agency disciplines.
- Mentor-in-the-Making: Develops junior AM talent through hands-on guidance.
QUALIFICATIONS
- 5–7 years of experience in account management or client services, preferably within an agency environment.
- Proven ability to manage multiple projects simultaneously while maintaining quality and accuracy.
- Strong interpersonal and communication skills.
- Experience working with cross-disciplinary teams in marketing, creative, and media environments.
WE OFFER
- Comprehensive medical, dental, and vision coverage for you and your family, with strong employer contributions
- 401(k) with a 4 percent employer match, immediately vested
- Monthly, non-taxable cell phone reimbursement
- Meaningful bonus opportunities, including client referrals, employee referrals, and a peer-to-peer bonus program that gives you $1,000 each year to recognize teammates doing great work
- Up to 14 weeks of paid parental and medical leave, plus a paid, part-time transition back to work, designed to support recovery, bonding, and balance for all parents
- Generous paid time off that increases with tenure, plus Me Time Off (MTO) for the real-life moments that don’t require a full PTO day
- Paid holidays and agency-wide closures, with additional flexibility built into our time-off approach
- Bereavement leave that recognizes loss in all its forms, including miscarriage
- Protected “Heads Down” time every Wednesday afternoon, reserved for deep focus and uninterrupted work
- Hybrid work model with intentional in-office collaboration and flexibility where it works best
- Mental health, financial wellness, and well-being resources to support you as a whole person
EQUAL OPPORTUNITY
We are an EOE and proudly embrace diversity in all its forms. We do not discriminate based on race, ethnicity, gender, religion, national origin, veteran status, or disability.
HOW TO APPLY
Please send your resume directly to Megan Streba, mstreba@thevariable.com
Please note: We appreciate your interest in this opportunity. While we review every application with care, we will only be reaching out to candidates whose experience aligns with the needs of the role.
This is an on-site position based in our Winston-Salem office. While we offer flexibility where it makes sense, in-person presence is an important part of our collaborative creative culture.
