Workplace Experience Manager

Workplace Experience Manager

Position Overview

TMG Partners seeks an experienced leader to create exceptional workplace experiences at a premier, owner-occupied Class A office project that serves as the client’s corporate headquarters. The ideal candidate will cultivate experiences that embody our client’s purpose: delivering our hometowns, serving our planet, and leading with love. This role will build and sustain a workplace environment where employees feel valued, connected, and inspired to do their best work.

Reporting to TMG and aligned with the Senior IFM Program Manager the Workplace Experience Manager will partner with senior leadership to design programs, experiences, and services that bring the client’s values to life.

CORE RESPONSIBILITIES

Employee Engagement & Culture Building

Embody "Leading with Love"

• Design and execute employee engagement programs that demonstrate empathy, compassion, and genuine care for employees
• Create meaningful experiences that help employees feel like they belong to something larger than themselves
• Build a sense of community and connection across departments, functions, and levels

Partner with Leadership

• Collaborating with executives and senior leaders on culture initiatives and team-building strategies
• Coach and advise managers on employee engagement best practices, team dynamics, and creating inclusive environments
• Serve as a trusted partner to leadership on people and culture matters
• Own and execute onsite meetings, executive visits, and team offsites and ensure flawless execution

Drive Cultural Excellence

• Champion our client ‘score values (Trustworthy, Empathetic, Curious, Tenacious, Nimble, Owners) through programs and experiences
• Plan and execute employee events, recognition programs, and celebrations that cause joy for employees
• Measure employee engagement and identify opportunities to continuously improve the employee experience
• Foster diversity, equity, and inclusion in all programs and initiatives

Build Community & Connection

• Create opportunities for employees to connect across organizational boundaries
• Develop programming that helps employees understand how their work contributes to our client’s mission
• Partner with Employee Resource Groups and internal networks to amplify employee voices

Workplace Experience & Service Excellence

Deliver Best in Class Hospitality Service

• Bring hospitality and service excellence mindset to every aspect of the employee experience
• Collaborate with C-level executives on workplace experience strategy and vision

Partner with Facilities & Operations

• Manage the hospitality service delivery of facilities operations and vendor management, janitorial services, security, food and beverage, HVAC, maintenance, and service contracts ensuring service quality and accountability
• Ensure workplace services and operational standards reflect our client commitment to safety and excellence, including ADA accessibility, fire/life/safety protocols, emergency preparedness, and adherence to all local and state requirements
• Coordinate high-touch employee services and amenities that make employees' lives easier
• Identify and implement service improvements that eliminate friction in the employee experience

Create Moments That Matter

• Design and oversee concierge-style services that anticipate and meet employee needs
• Ensure workplace hospitality reflects the care and attention our client shows its customers and communities
• Make Oakland HQ a place our client’s employees are proud to work

QUALIFICATIONS

Required Experience

• 10+ years of progressive experience in employee engagement, workplace experience, culture building, or related fields
• Proven track record of designing and implementing employee programs that drive engagement and belonging
• Experience of partnering with senior leadership and coaching managers on people and culture matters
• Demonstrated ability to build community and create meaningful employee experiences at scale
• Strong project management skills with ability to execute complex programs and events
• Experience in workplace operations, facilities management, or office leadership roles

Core Competencies

• Empathy & Emotional Intelligence: Natural ability to understand and respond to employee needs with compassion and care
• Strategic Partnership: Skilled at partnering with executives and influencing without authority
• Service Excellence: Deep understanding of hospitality and creating exceptional experiences
• Cultural Fluency: Ability to work effectively across diverse teams and champion inclusion
• Results Orientation: Track record of measurable improvements in employee engagement and satisfaction
• Attention to Detail: Strong attention to detail
• Collaboration: Ability to partner effectively with senior leadership and cross-functional teams

Preferred Background

• Experience in hospitality industry (hotels, resorts, luxury service environments)
• Background in community building, culture development, or organizational development
• Experience in corporate headquarters or campus environments
• Understanding of how physical workplace and services impact employee experience
• Familiarity with employee engagement measurement and continuous improvement methodologies

Physical Requirements

Ability to maintain regular and predictable attendance

Ability to be present onsite at the office site retail campus 5 days a week (Monday – Friday), sometimes with varying hours to meet tenant and operational needs.

Ability to sit, stand, walk, and climb stairs, both in office/retail space and in a construction environment.

Ability to use a computer and related equipment, often for multiple hours each day.

Ability to lift and/or move up to 25 pounds.

The duties listed in this job description are intended to be illustrative. Additional duties can be assigned as needed, based on operational or business needs. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. Any employee with a need for workplace accommodation should refer to TMG’s policy of reasonable accommodation to submit a request. 

TMG Partners is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected medical condition, age, marital status, veteran status, or any other status protected under applicable federal, state, or local law.

Employment with TMG Partners is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description should be construed as a contract of employment or a guarantee of continued employment.

The expected base salary range for this position is $110,000 - $159,000. Actual compensation will be determined based on experience, skills, qualifications, and other job-related factors. This position may also be eligible for bonus and a comprehensive benefits package.