The Warehouse Management Software (WMS) Application Manager is responsible for the strategic oversight, configuration, ongoing support, and optimization of Holman's Warehouse Management System and related enterprise platforms. This position serves as the primary subject matter expert for WMS operations, working in close coordination with warehouse operations leadership, Information Technology, external clients, and third-party software vendors.
The successful candidate will demonstrate a strong blend of technical proficiency and operational acumen, with the ability to translate complex system requirements into effective, scalable solutions. This role demands a high degree of initiative, analytical rigor, and a commitment to service excellence.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
• Configure, monitor, and administer Holman’s WMS software in accordance with established business requirements, operational standards, and industry best practices.
• Act as the primary point of coordination between warehouse operations, Information Technology, and software vendors on all WMS-related issues, enhancements, and scheduled updates.
• Investigate, diagnose, and resolve WMS software incidents; maintain thorough records of all issues and corrective actions taken.
• Provide authoritative technical guidance and end-user support to WMS users and administrators across all company locations.
• Collaborate with operations leadership and client stakeholders to architect optimized system configurations during new client onboarding and process development initiatives.
• Support the design, implementation, and ongoing administration of system integrations via EDI, VAN, AS2, Boomi and related connectivity protocols.
• Conduct routine performance analysis of WMS systems, ensuring consistent availability, reliability, and responsiveness.
• Develop and deliver training programs for WMS end-users and administrators; provide ongoing supervisory guidance as appropriate.
• Maintain comprehensive and current WMS documentation, system manuals, and operational procedures.
• Manage the testing and deployment of software upgrades, patches, and enhancements in alignment with change management protocols.
• Identify and implement system improvements and optimizations to support continuous operational improvement.
• Adhere to IT department change management, security, and access provisioning protocols for all system modifications, user access changes, and environment updates.
• Coordinate with the IT Director on all vendor and consultant engagements related to WMS, including scope of work approvals, invoice review, and relationship management.
Candidates must demonstrate the following competencies and qualifications to be considered for this position:
Technical & Analytical
• Demonstrated ability to configure and administer WMS or comparable enterprise software platforms.
• Strong analytical and problem-solving capabilities; able to apply structured reasoning to complex technical challenges.
• Proficiency in evaluating emerging technologies and translating their operational potential into actionable recommendations.
Communication & Collaboration
• Exceptional written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
• Proven capacity to establish and sustain productive working relationships across functional teams, client organizations, and vendor partners.
• Experience preparing and maintaining technical documentation, reports, and procedural materials.
Professional Attributes
• High degree of self-direction and accountability; demonstrated ability to manage competing priorities with minimal supervision.
• Meticulous attention to detail with a disciplined approach to accuracy and thoroughness.
• Composure and effectiveness in high-pressure environments; ability to deliver results against deadlines.
• Commitment to customer service excellence, both for internal stakeholders and external clients.
• Flexibility to work alternative schedules as required by business needs.
SKILLS & ABILITIES
Experience:
Minimum two years’ administration/management experience with Highjump (Infios/Korber) E3PL or comparable warehouse management software in a multi-client 3PL environment. Direct Highjump experience strongly preferred.
Other Skills:
Proficient with Microsoft Office 365 suite.
Proficiency with SQL reporting.
Experience with EDI mapping is a bonus.
Experience with Boomi is a bonus.
Experience with REST Web Services/API calls is a bonus.