Warranty Administrator
Location: Onsite - Oshkosh, WI
Duration: 6 months of contract with extension/conversion based on performance and business needs
Pay range: $24-$26 Hourly on W2
Responsibilities:
• Document and maintain all warranty repairs by means of a database filing system.
• Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
• Contact customers to schedule a Service Technician to perform warranty repairs on the road.
• Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
• Maintain a strong background of new products developed by [business].
• Exhibit good computer skills using One-Warranty and Microsoft Office systems.
• Maintain a strong background of new products developed by [business].
• Initiate work order numbers for incoming warranty.
• Create no-charge sales orders, track parts, and provide tracking using ERP system.
Minimum Qualifications:
• Associate's degree and three (3) years of related experience
• Strong data entry skills
• Excellent customer service skills
• Ability to multi-task and prioritize
• A proactive self-started with strong attention to detail
Preferred Qualifications:
• Bachelor’s degree in a related field and two (2) or more years of relevant experience
• Strong verbal presentation and written communication skills
• Excellent time management and organizational skills
• Microsoft Office proficiency
• Services and warranty experience