US Warehouse Manager
Location: Milpitas,California 95035 United States
About the company: a leading Direct-to-Consumer (DTC) online bridal and gown brand in North America
Core Responsibilities:
1. Daily Operations Management:
* Oversee end-to-end operations at the West Coast warehouse, including inbound, storage, picking, packing, outbound, and returns processing, ensuring 100% on‑time and accurate completion of daily/weekly/monthly order targets.
* Strictly implement inventory management policies, lead and supervise daily cycle counts and annual full physical counts, maintain alignment between WMS records and physical stock, and keep variance rates within industry standards.
* Optimize warehouse layout and workflow to improve space utilization and operational efficiency, especially for high‑value items such as wedding dresses and gowns.
2. **Team Building & Leadership:**
* Recruit, train, manage, and motivate the warehouse team (including supervisors, operators, clerks, etc.), fostering a safe, efficient, and positive work environment.
* Set clear KPIs, conduct regular performance reviews, and be responsible for team scheduling and capacity planning.
3. **Customer Experience & Quality Control:**
* Embed a customer‑centric approach in all warehouse activities, ensuring every shipped gown is beautifully packaged, accurately labeled, and undamaged, directly supporting Azazie’s premium brand image and customer satisfaction.
* Establish and maintain rigorous QC procedures, performing pre‑shipment inspections on high‑value gowns to significantly reduce customer complaints and returns caused by warehousing issues.
4. **Cost & Supplier Management:**
* Develop and control the warehouse operations budget, continuously monitor and analyze operational costs (labor, consumables, equipment maintenance, etc.), and propose and implement cost‑saving and efficiency‑improvement initiatives.
* Manage local logistics service providers (e.g., last‑mile carriers, equipment maintenance vendors), conduct performance evaluations and contract negotiations to ensure service quality and cost‑effectiveness.
5. **Systems, Safety & Compliance:**
* Act as the primary person responsible for warehouse safety, strictly enforce local health and safety regulations (e.g., OSHA), organize regular safety training and drills, and ensure zero major safety incidents.
* Ensure warehouse operations comply with all applicable U.S. legal, tax, and customs (if applicable) requirements.
6. **Strategy & Collaboration:**
* Maintain close communication with supply chain, sales, and customer service teams, and proactively plan inventory and staffing based on sales forecasts and promotional activities.
**Qualifications**
* **Education:** Bachelor’s degree or higher, preferably in Supply Chain Management, Logistics, Business Administration, or a related field.
* **Work Experience:**
* Minimum 5 years of warehouse operations management experience in the U.S., including at least 3 years in a manager‑level role, with hands‑on B2C small‑parcel warehousing background.
* In‑depth knowledge of end‑to‑end warehouse processes and practices, with strong understanding and practical experience using WMS.
* Strong analytical skills and familiarity with basic data analysis tools.
* Legal authorization to work in the United States.
* Thorough understanding of the U.S. logistics market, last‑mile delivery rules, and warehousing‑related laws and regulations.