JOB TITLE: Network Engineer II (Voice Engineer)
LOCATION: Irving, TX 75038 (Hybrid)
DURATION: Full 30 Months Approved Contract
CLIENT: ONE OF TOP IN FORTUNE 100 COMPANIES.
JOB DESCRIPTION :-
This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in network and provisioning systems.
Responsibilities:
• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer workgroups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.
Must Have Skills:
• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance
Desired Skills:
• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
• Working knowledge of MS Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
Education/Certifications:
• Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.