Job Title: VoIP Network Engineer
Location: Irving, TX (HYBRID)
Duration: 15 Months
Description:
This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Client's network and provisioning systems.
Responsibilities:
- Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
- Process telephone number ports and verify completion.
- Complete new telephone number activations.
- Complete service/TN migrations between different VoIP products.
- Complete the removal of system translations associated with service disconnects.
- Lead customer and vendor activation conference bridges.
- Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
- Perform collaborative service installation and troubleshooting activities with peer workgroups.
- Drive escalations with the appropriate internal/external teams for resolution.
- Complete all assigned tasks in Client's workflow systems within the required SLA.
- Document detailed notes in applicable engineering systems/applications.
MUST HAVE SKILLS
- Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
- Strong customer service/vendor management experience
- Willingness to work rotating shifts including occasional weekends and holidays
- Ability to obtain a government security clearance
DESIRED SKILLS:
- Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
- Working knowledge of Cisco Broadsoft/Broadworks
- Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
- Working knowledge of Sonus switches and associated network components
- Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
EDUCATION/CERTIFICATIONS:
- Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience
- Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
