Role: Telephony Automation & VoIP Platform Engineer
Location: Mountain View CA ( 5 days Onsite)
Job Type: Contract
We are seeking a Telephony Automation & VoIP Platform Engineer to support large-scale voice platform operations and migrations in a telecom/ISP environment.
This is a hands-on engineering role combining VoIP, device provisioning, cloud automation, API validation, and data analysis. The engineer will act as a platform owner, working across systems rather than in a siloed QA or automation-only role.
Key Responsibilities
VoIP Platform & Device Management
- Manage and support VoIP platform Qualification, such as registration / monitoring / calling / billing capabilities
- Configure, provision, and maintain ATA devices, specifically Polycom ATA 400.
- Perform remote device provisioning and lifecycle management using TR-069.
- Troubleshoot SIP signaling, TLS security, and voice traffic issues.
Large-Scale Migrations & Validation
- Lead and support large-scale customer migrations (tens of thousands of users) from legacy voice platforms to modern VoIP stacks.
- Validate end-to-end provisioning, peering, and service operability post-migration.
- Perform pre- and post-migration data validation to ensure accuracy and completeness.
Automation & Scripting
- Develop scripts (primarily Python) to automate:
- Sequences of REST API calls
- Validation workflows
- Error detection and reporting
- Support automation for testing, provisioning validation, and operational checks.
- Work in Linux environments to support scripts and system operations.
API & Integration Work
- Validate data exchanged between vendor-provided devices, vendor APIs, and internal systems.
- Use REST APIs and tools such as Postman to test, validate, and debug integrations.
- Create or support APIs for internal system consumption of validated data.
Data Analysis & Troubleshooting
- Write SQL queries for data collection, analysis, and reconciliation. Experience with BigQuery and Looker studio prefferred
- Use Wireshark / packet capture tools to troubleshoot TCP/IP, SIP, and TLS issues.
- Collaborate with vendors, engineering teams, and operations teams to resolve issues.
Mandatory Skills (Must-Have)
Telephony & Networking
- Strong VoIP experience
- ATA device experience (mandatory), specifically Polycom ATA 400
- SIP & TLS
- TCP/IP fundamentals
- Wireshark / packet capture
Device Provisioning
- TR-069 (remote provisioning and device management)
Automation & Cloud
- Python scripting
- General scripting (Shell/Bash)
- Linux system administration
- Google Cloud Platform (GCP) experience
APIs & Data
- REST APIs
- Postman
- SQL (data validation and analysis)
Domain Background
- Experience working in a Telecom / ISP / ITSP environment
Nice-to-Have Skills
- Cloud certifications (GCP preferred)
- Experience with large-scale telecom customer migrations
- Vendor integration and coordination experience
- Exposure to voice platform transitions (legacy → third-party VoIP platforms)
Ideal Candidate Background
- Telephony / VoIP Engineer
- Telecom Platform Engineer
- ITSP / ISP Engineer
- VoIP Automation or Migration Engineer
Candidates should be comfortable owning a platform, understanding how systems fit together, and working across teams to deliver reliable voice services.
