Voice Engineer

Role: Voice Engineer

Location: Detroit, MI, USA (ONSITE)

Job Description:

• Should have hands on working experience and able to troubleshoot l2 level issue of Avaya & Cisco technology
• Good Experience in Avaya Communication Manager (CM) , system Manager , Session manager and Avaya SBC.
• Strong knowledge of call routing
• Good knowledge of voice mail server
• Good understanding of networking protocols including TCP/IP, DNS, and DHCP
• Proficient in configuring analog, digital, IP, SIP, Portable phone, and Polycom phones
• Good understanding of VOIP call flow & ability to coordinate effectively with multiple vendors
• Strong troubleshooting skills for VOIP phones
• Good knowledge of H.323 and SIP protocols
• Familiarity with Avaya and Cisco Voice Gateway gateways
• Providing RCAs for any major outage.
• Should know ITIL process and follow it while working.
• Should be able to co-ordinate with internal teams and external vendors as and when required as per situation.
• Should create KB article, SOPs for team.
• Should have good communication skills (written and spoken)

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.