Veterinary Services Coordinator

Description

Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a Veterinary Resource Coordinator. The Veterinary Resources Coordinator’s role is to provide guidance and support to families and our community looking for access to veterinary care, low cost spay/neuter services, and TNVR.

Schedule: Full-time, Monday - Friday

Essential Job Duties:

• Provide high quality customer service
• Provide families with guidance, support and compassionate care through veterinary resources
• Establish rapport and trust within our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners
• Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments
• Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care
• Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner
• Process and schedule SNIP applications and communicate with clients as needed
• Exercise patience and empathy when working with difficult, emotional, or angry people
• Act as a liaison between the Community Outreach team, the Clinic, the Admissions Department, shelter managers, and organizational leadership
• Working in conjunction with the Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year
• Contribute to and participate in the planning and execution of community events
• Maintain monthly reports and statistics for current programs
• Create monthly invoices for volume clients
• Communicate with, educate, and schedule appointments for public TNVR clients
• Maintain good housekeeping
• Comfortably handle both dogs and cats for intake and discharge purposes
• Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
• Observe all safety rules and regulations for self and others
• Perform other duties as requested

Requirements

Education and Experience: High school diploma or equivalent. 2-3 years of customer service experience preferred. Veterinary and animal care experience strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Ability to communicate effectively in a high call volume environment. Proficient in Microsoft Office. Excellent attention to detail. Strong interpersonal skills with a positive and compassionate attitude. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent communication skills. Able to prioritize tasks and adapt to change.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and show professional regard for all aspects of our work.

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

EOE/ADA