Job Title: Medical Director
Reports to: Regional Operations Director
FLSA Classification: Exempt
Position Overview:
The role of Medical Director will play a pivotal part in delivering exceptional veterinary care with a focus on leading clinic initiatives and developing a high performing team. This role will be a mix of a practicing Veterinarian and monitoring and managing staff and clinic protocols. Through partnership with WagWay Whole Health leadership, Paw Springs Veterinary Clinic Veterinarians, and support staff, you will promote a comprehensive understanding of pet health and longevity to pet parents. As a clinical leader, you will perform work as both a practicing and managing Veterinarian.
Essential functions and responsibilities:
- Ensure all team members consistently deliver the highest standard of veterinary care: safe, effective, patient and client centered, timely and efficient and equitable.
- Partner closely with the Regional Operations Director on key operational areas including budgeting, staffing, and hospital productivity, with quarterly reviews of KPIs to monitor performance and drive improvement.
- Oversee the implementation of medical protocols and operating procedures to ensure patient care standards are met while maintaining an exceptional client experience.
- Develop and manage the clinic doctor schedule to effectively balance hospital needs with Associate Veterinarian coverage and well-being
- Mentor and develop Associate Veterinarians through hands-on coaching, structured feedback, and regular case discussions, focusing on clinical competency, performance metrics, client satisfaction, teamwork, medical quality, record keeping and productivity.
- Lead daily morning rounds and facilitate monthly doctor and staff meetings to strengthen communication, alignment, and a positive hospital culture.
- Collaborate with the Hospital Practice Manager to ensure a seamless client experience, including resolution of client concerns or complaints when needed.
- Support recruitment efforts for doctors and support staff to attract, hire, and retain top-tier veterinary talent.
- Serve as an ambassador for Paw Springs within the veterinary community and broader public, promoting the organization’s reputation and values.
- Model, uphold, and reinforce Paw Springs culture and core values across both the team and client interactions.
- Educate pet owners on preventive care, nutrition, exercise, behavior and emotional well-being.
- Empower technicians and support staff by promoting an inclusive learning environment, sharing best practices, and adhering to high standards of medical care.
- Work closely with pet care and wellness service teams to co-market services that promote pet longevity.
- Conduct routine health assessments and exams, prescribe and administer medications, develop preventative health care plans including vaccination schedules, conduct nutrition evaluations, and conduct routine dental care.
- Leverage technology to enhance the pet parent and companion experience, ensuring efficient communication and care management.
- Stay informed about the latest digital tools and trends in veterinary medicine and pet wellness.
- Ensure complete and accurate medical records complying with states, federal, and industry regulations.
- Participate in community outreach and educational programs to promote animal health awareness and responsible pet ownership.
- Build strong relationships with pet parents to foster a supportive and trusting environment.
Education & Certifications:
- Doctor of Veterinary Medicine (DVM) degree, or equivalent, from an accredited veterinary school.
- 7 – 10 years of experience as a practicing veterinarian
- 5+ years of experience in leadership or managerial role.
- Valid veterinary license to practice in the state.
Qualifications:
- A passion for Paw Springs Veterinary Clinic’s mission and a genuine interest in providing a superior experience for patients and clients.
- Excellent written and verbal communication skills and interpersonal skills.
- Strong medical proficiencies with preventative, diagnostic, and therapeutic modalities and treatment plans.
- Commitment to integrity; practicing the highest standard of medicine, upholding the code of ethics, and compliance with state, federal, and regulatory requirements.
- Passion for working with pets and humans, and a commitment to their well-being
Physical Requirements: Paw Springs Veterinary Clinic Team Members routinely perform the following physical demands. All Paw Springs Veterinary Clinic Team Members are expected to perform these physical requirements with or without reasonable accommodation.
- Stand and/or walk for up to 6 hours without a break.
- Kneel, bend, squat, and twist their body.
- Repetitive hand and arm movement; reach, grab, pull, and push objects.
- Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
- Perform work both indoors and outdoors; experiencing temperature changes according to season, building heating and cooling, and weather.
- Lift up to 50lbs with or without assistance.
