The Travel Product Coordinator, for InteleTravel products & travel verticals is responsible for defining, prioritizing, and delivering product enhancements across assigned travel verticals to improve revenue performance, advisor experience, and operational efficiency. This role serves as the primary liaison between business stakeholders, supply partners, and technology teams to ensure product strategy aligns with commercial goals and customer needs. The ideal candidate combines strong product ownership experience with travel technology and a data-driven approach to product development.
Responsibilities
- Own and manage the product backlog for assigned verticals, ensuring priorities are aligned to business objectives and measurable ROI.
- Partner with technology department, business development, and supply teams to support inventory depth, pricing competitiveness, and real-time availability.
- Improve the advisor booking experience by streamlining workflows and reducing time-to-quote.
- Define and communicate product requirements, acceptance criteria, and release priorities.
- Monitor product performance and use data to guide feature prioritization and roadmap decisions.
- Act as the bridge between technical teams, marketing and business stakeholders to ensure clarity, alignment, and successful execution.
- Identify opportunities to improve cross-sell, upsell, conversion, and operational efficiency.
- Support testing, launch, and adoption of new product functionality.
- Perform additional duties as assigned.
InteleTravel Programs To Include: Jinn, Content Concierge, InteleSearch & More
Travel Products To Include: Cruise, Hotels/Resorts, Air, Insurance, Tours and Vacations & More
Vertical-Specific Responsibilities
- Manage complex cruise integrations and direct relationships with major cruise lines.
- Improve comparison tools, filtering, and booking functionality for cabin categories, deck plans, and dining preferences.
- Increase online booking volume or program usage and reduce reliance on customer service assistance.
- Support growth in travel & product usage.
- Surface InteleTravel exclusive promotions, perks, and program benefits where applicable.
- Improve attachment rate by increasing hotel bookings alongside air and cruise bookings.
- Enhance look-to-book performance through better merchandising and booking flow optimization.
- Own bundling capabilities for the vacation builder experience.
- Enable multi-stop itinerary creation with minimal manual errors.
- Manage direct relationships with stakeholders, technology and marketing departments.
- Increase average order value and repeat traveler engagement through seamless experiences.
- Oversee activities, car rentals, rail, events, and similar ancillary products as a unified offering.
- Drive cross-sell opportunities through intelligent product recommendations.
- Increase incremental revenue per booking through InteleTravel products/platforms.
Success Metrics
Performance in this role will be measured by improvements in:
- Revenue growth within assigned verticals.
- Online booking conversion and advisor productivity.
- Attachment rate and average order value.
- Increased program usage and engagement
- Support ticket reduction.
Qualifications
Required Qualifications
- Bachelor’s degree in business, Product Management, Information Systems, Travel, or a related field, or equivalent experience is preferred.
- 3+ years of experience as a Product Owner, Product Manager, or similar role.
- Experience working in travel, travel technology, ecommerce, or a related consumer platform.
- Demonstrated ability to translate business needs into clear requirements and delivery plans.
- Strong analytical, organizational, communication, and stakeholder management skills.
Preferred Qualifications
- Travel industry or travel technology experience across cruise, hotel, air, insurance, vacation packages, or ancillary products.
- Experience with product analytics, conversion optimization, and revenue-focused KPIs.
- Familiarity with advisor-facing booking platforms and supplier distribution systems.
- Experience working with Marketing & training teams to reach.
Work Environment
This position may require collaboration across multiple time zones and frequent interaction with internal and external partners. Occasional travel may be required for partner meetings, team collaboration, or business events.
