Training Specialist

Our client is a multi-family property management company seeking a qualified Training & Support Specialist to become an integral part of their team! You will collaborate with colleagues, managers, and HR, and develop and implement training programs to improve individual and organizational performance.

Essential Job Functions:

• Provide excellent customer service.
• Schedule and coordinate training for new employees, including session bookings, location setup, and preparatory meetings.
• Conduct knowledge checks and set weekly goals for associates' development.
• Ensure compliance with legal training requirements, such as fair housing and sexual harassment training.
• Document and conduct re-training sessions as needed.
• Establish a supportive "buddy" system for associates and encourage a "No Dumb Question" policy.
• Identify company development needs to guide training initiatives.
• Develop manuals for training programs and operational projects.
• Plan, administer, and coordinate training programs for employees and marketing vendors.
• Maintain a tracking system for all required training programs.
• Collaborate with management, supervisors, and employees to understand training needs.
• Review, evaluate, and modify training programs for continuous improvement.
• Complete additional tasks and projects as requested.

Core Competencies:

• Strong training skills with 3-5 years of experience as a training specialist.
• Problem-solving and clear communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Ability to work independently and collaboratively in a diverse environment.
• Thrive under dynamic and rapidly changing working conditions.
• Compile data, analyze trends, and provide recommendations.
• Prioritize work tasks and manage time effectively.
• Knowledge of current learning strategies.
• Clarity in speech and public speaking skills.
• Establish and control effective learning environments.
• Conceptual and strategic thinking with a focus on operational excellence.
• Excellent analytical, client relationship management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Support and drive the mission and goals of FirstService Residential.

Other Requirements (Licenses/Certifications):

• Knowledge of software for webinars, videos, and media training programs.
• Mandatory Sexual Harassment Prevention certification.
• Develop and maintain SOPs for ongoing training programs.
• Experience with designing and implementing learning programs using various solutions.
• Able to work with minimal supervision.
• Exhibit professionalism, motivation, and adaptability to change.
• Promote team building and continuous improvement initiatives.
• Maintain confidentiality at all times.
• Perform well under stress and be flexible in work schedules to accommodate business needs.
• Knowledge in Yardi and marketing are plus