Job Title: Tier 2 Desktop Support Engineer (Operational Support)
Duration: 1 month 27 days
Location: Harrisburg, PA (Hybrid)
Work Schedule: Full-time – 37.5 hours/week
Work Model:
Hybrid role. The work-from-home schedule will be determined by the hiring manager. Candidate must report onsite on the first and last days of the engagement for equipment handling.
Job Summary:
This position provides Tier 2 technical support to regional and central office users across multiple locations. The role involves remote troubleshooting, system configuration, deployment support, and end-user assistance for hardware and software issues.
Key Responsibilities:
- Provide Tier 2 technical support for desktops, laptops, printers, scanners, and software applications
- Troubleshoot, diagnose, and resolve technical issues using remote tools
- Perform system imaging, configuration, installation, and upgrades
- Support desktop migrations, moves, and hardware deployments
- Assist with printer troubleshooting and repair coordination
- Utilize tools such as SCCM Remote Tools, PRTG, Remote Desktop, Active Directory, and PowerShell
- Manage user accounts, groups, mailboxes, and distribution lists
- Administer server folder permissions and shared drives
- Ensure compliance with organizational security policies and standards
- Support implementation of IT security initiatives and policies
- Document incidents, resolutions, and processes within the ticketing system (e.g., ServiceNow)
- Prioritize tasks and manage workload independently while maintaining high customer service standards
Required Skills & Experience:
- Experience with SCCM deployment processes and configurations
- Experience managing server folder permissions and shared resources
- Strong troubleshooting skills for hardware and software issues
- Familiarity with Active Directory, remote support tools, and PowerShell
Preferred Qualifications:
- 2+ years of experience supporting enterprise or government environments
