Company Description
WeZON USA, Inc. is a growing organization dedicated to providing innovative technology solutions tailored to meet the evolving needs of businesses. We are committed to delivering exceptional service and creating a technology-driven future for our clients. At WeZON USA, our team enjoys a collaborative working environment with opportunities for professional development and growth. Join us and become part of a company that values talent and innovation.
Role Description
This is a full-time, on-site role located in San Diego, CA for an Information Technology Help Desk Technician. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues on desktop computers, maintaining and supporting printers, and delivering help desk assistance. Day-to-day tasks will include resolving technical problems, configuring devices, and ensuring all systems operate efficiently to support the organization’s IT operations.
Key Responsibilities
Technical Support: Diagnose and resolve hardware, software, printer, and network connectivity issues.
User Assistance: Guide users through step-by-step solutions via phone, email, or in person.
Account Management: Perform password resets, user provisioning, and access management in Active Directory.
Documentation: Log all support requests and resolutions in a ticketing system (e.g., ServiceDesk).
System Setup: Install, configure, and maintain workstations, software, and peripherals.
Escalation: Route unresolved or complex issues to Tier III technical teams.
Knowledge Sharing: Document technical procedures and solutions for team reference.
Primary Duties
• Provide technical support to end‑users via help‑desk tickets, phone, or remote sessions (hardware, software, network).
• Troubleshoot Microsoft Office applications and operating systems (Windows, macOS).
• Manage desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Configure LAN, VPNs, firewalls, DNS, TCP/IP, and Active Directory services.
• Support user‑account activities and resolve DNS/TCP connectivity issues.
• Perform onboarding/offboarding tasks, including workstation and cubicle setup.
• Attach and verify asset tags on devices.
• Generate monthly reports on chargers, keyboards/mice, and docking stations.
• Collaborate with Fixed Asset, Network, and Lab Support teams.
• Provide assistance to development teams, as well as walk‑up users
• Deliver exceptional customer service and clear communication across all user skill levels.
• On-call after-hour support (rotating shifts)
Qualifications
• 2–4 + years in IT support or help desk roles, with hands on desktop support for Windows and macOS.
• Strong skills in Troubleshooting various hardware and software issues
• Familiarity with enterprise tools such as SCCM, Active Directory, etc.
• Strong communication and interpersonal skills for engaging with end-users effectively
• Ability to work independently and manage time efficiently
• Certifications such as CompTIA A+, ITIL, or similar are a plus
• Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
• Bilingual English/Korean preferred but not required