Technical Support Specialist

Akkodis is seeking a Technical Support Specialist on-site in Folsom, California, United States, for a Contract Position in the United States.

Pay Range: $25-$27 /hr. (The rate may be negotiable based on experience, education, geographic location, and other factors

.
Job Descriptio

n:We are seeking a Support Technician to join a Biometric Systems Hosted Services Support Center. This role is responsible for providing frontline technical support for enterprise systems, ensuring high availability, timely incident resolution, and excellent customer servic

e.The ideal candidate will have strong experience in IT Service Desk operations, incident management, troubleshooting, and system monitoring, along with the ability to work in a fast-paced 24/7 environmen

t.
Key Responsibilit

• iesProvide phone-based technical support for customers and system us
• ersLog, track, and manage support tickets using enterprise ticketing to
• olsTroubleshoot hardware, software, and network issues for desktops, laptops, and peripher
• alsPerform incident triage, escalation, and follow-up with engineering te
• amsProvide regular case status updates to stakehold
• ersConduct daily system and data center monitoring checks and report iss
• uesSupport software deployments, releases, and patch management activit
• iesAssist with installation, repair, and maintenance of IT systems and applicati
• onsTroubleshoot authentication issues including Azure AD and MFA supp
• ortAnalyze system alerts, logs, and performance issues for troubleshoot
• ingDocument procedures and contribute to SOPs and knowledge base artic

les
Required Skills & Experi

• ence2–5 years of experience in IT Service Desk / Technical Support / NOC Sup
• portStrong knowledge of Windows OS, Active Directory, Microsoft
• 365Experience with ticketing systems (ServiceNow, Jira, or simi
• lar)Strong understanding of incident management and troubleshooting proce
• ssesExperience supporting enterprise end users in production environm
• entsExcellent communication and customer service sk

ills
If you are interested in this role, then you can click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Sahil Mavi at +1 610 227- 6981 or Sahil.Mavi@akkodisgroup

.com.
Equal Opportunity Employer/Veterans/Di

sabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility cri

teria.Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a c

lient.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-p