****This is a contract-to-hire opportunity and must sit in Cornelius, NC! Please apply today.****
Job Title: Mobility Support Specialist (Customer Support – Mobile Devices)
Compensation: 17-18/hour
Duration: 6-month contract-to-hire
Overview:
We’re looking for a customer-focused Mobility Support Specialist to support mobile devices and telecom services for a growing customer base. This role is ideal for someone who enjoys helping people, is comfortable troubleshooting mobile devices, and thrives in a fast-paced, call-driven environment.
Key Responsibilities:
- Provide support for mobile devices (cell phones, tablets, etc.) across multiple customer accounts
- Troubleshoot issues related to email access, device settings, cellular data, and basic connectivity
- Assist customers with tools such as 2-factor authentication and mobile applications (based on access level)
- Handle ~20–30 inbound/outbound calls per day, ensuring a positive customer experience
- Document all interactions and resolutions in the internal ticketing system (Connect)
- Guide customers toward using the MTAC Help Desk where appropriate
- Deliver high-quality, customer-first support—ensuring every interaction leaves the customer satisfied
What We’re Looking For:
- Strong customer service mindset—comfortable building rapport and maintaining positive conversations
- Experience troubleshooting smartphones (iOS/Android), email, and general mobile settings
- Strong attention to detail and ability to accurately document tickets
- Ability to problem-solve and handle basic to moderate technical issues independently
- Team player who is eager to take initiative and get involved in projects or new customer onboarding
Environment & Schedule:
- Small, collaborative team environment
- Call-center style support role
- Schedule falls between 7:00 AM – 8:00 PM (M–F), with typical shifts around 10–7 or 11–8
Why This Role:
- Opportunity to support multiple customers and technologies
- Exposure to new projects and customer environments
- Great entry point into telecom or IT support with room to grow