Technical Support Specialist

Technical Support Specialist

Location: Bethlehem, PA - Onsite

Our client is seeking a Technical Support Specialist to join their global sales team in Bethlehem, PA. This is an in-office role within a highly technical, customer-focused environment supporting precision instrumentation solutions. Do you enjoy working directly with customers to solve technical challenges? Are you confident in interpreting specifications and recommending the right engineered products? Do you thrive in a fast-paced environment where accuracy and collaboration are key? If yes, this may be the perfect Technical Solutions Specialist position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $45,000 - $60,000 salary, based on experience
• 401(k) with automatic 3% company contribution
• Medical, dental, and vision insurance
• Generous paid time off and paid holidays
• Stable, family-owned global company with a supportive culture

A Day in the Life of the Technical Support Specialist

In this role, you’ll act as a key link between customers, sales teams, and technical experts, helping ensure clients receive the right low-flow instrumentation solutions for their unique applications. From evaluating customer requirements to preparing accurate quotes and supporting order fulfillment, your work directly impacts customer satisfaction and operational success. You’ll collaborate cross-functionally while contributing to a seamless quote-to-delivery experience.

Responsibilities include:

• Understanding customer process environments and operating conditions
• Supporting product sizing, selection, and configuration recommendations
• Reviewing customer requirements to determine best-fit solutions
• Preparing accurate and timely customer quotes
• Tracking open quotations and supporting sales staff and distributors
• Validating pricing and product options
• Reviewing purchase orders for accuracy against quoted configurations
• Entering orders into ERP systems
• Providing delivery updates and shipment tracking information
• Responding to technical and commercial inquiries
• Assisting with returns, exchanges, and repairs
• Maintaining accurate customer data in ERP/CRM systems
• Collaborating with Sales, Customer Service, and European headquarters

Requirements and Qualifications:

• 1+ years of B2B sales or client support experience
• Ability to interpret a technical or product concept to a non-technical customer or distributor, ensuring they understand
• Prior experience maintaining accurate customer or product data in ERP/CRM systems
• Desire to develop and grow your career within the company
• Ability to collaborate across multiple internal teams
• Preferred: Bachelor's Degree

About the Hiring Company:

Our client is a stable, family-owned global leader in precision low-flow instrumentation. Known for their innovation and high-quality solutions, they serve a wide range of industries, including semiconductor, biotech, and research. Their collaborative culture and commitment to excellence make them a trusted partner worldwide.

Come Join Our Sales Support Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!