Technical Support L2

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

We are seeking an experienced Adobe DAM and Akeneo PIM Specialist with strong technical expertise in Java, API integrations, Linux scripting, and production support. The ideal candidate will have hands-on experience integrating DAM and PIM systems with SAP and other enterprise platforms, along with solid ITSM knowledge and experience in issue triage and support projects within the retail domain.

• Design, implement, and support Digital Asset Management (DAM) solutions using Adobe Experience Manager Assets.
• Develop, enhance, and maintain Product Information Management (PIM) solutions using Akeneo PIM.
• Integrate DAM/PIM systems with enterprise platforms such as SAP and other third-party applications.
• Develop and manage RESTful APIs for seamless system communication.
• Write and maintain Linux/Unix shell scripts for automation and operational support.
• Provide L2/L3 production support, including monitoring, troubleshooting, and performance optimization.
• Perform issue triage, root cause analysis, and ensure timely resolution of incidents and service requests.
• Work within ITSM frameworks (Incident, Problem, Change Management) to ensure service quality and compliance.
• Collaborate with cross-functional teams including eCommerce, marketing, and IT.
• Ensure data consistency, governance, and quality across DAM and PIM systems.

• Strong experience with Adobe Experience Manager Assets (AEM Assets / Adobe DAM).
• Hands-on experience with Akeneo PIM.
• Advanced proficiency in Java and related technologies.
• Strong knowledge of API development and integration (REST/SOAP).
• Experience with Linux/Unix scripting.
• Proven experience integrating with SAP.
• Solid understanding of ITSM processes (Incident, Problem, Change Management).
• Strong experience in issue triage, defect management, and production support environments.
• Good understanding of system integration, workflows, and data modeling.

• Experience in retail or eCommerce domain.
• Exposure to support/maintenance projects and managed services environments.
• Familiarity with monitoring tools and ticketing systems (e.g., ServiceNow, Jira).
• Knowledge of CI/CD pipelines and DevOps practices.

• Strong analytical and troubleshooting skills
• Ability to manage production issues under pressure
• Excellent communication and stakeholder management
• Proactive and detail-oriented approach
  
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