Role Summary:
Provides technical and commercial support to cement and concrete customers across the assigned territory. The role ensures correct product application, supports mix optimization, resolves field issues, and strengthens customer relationships through credible technical guidance. Works closely with Sales, Quality and Operations to deliver service reliability, product performance, and long-term customer value.
Work location: Scottsdale, Arizona
Reports to: Commercial Leader
Purpose:
Support revenue growth and customer satisfaction by providing technical expertise, field support and consultative guidance to concrete producers, contractors, engineers and public agencies. Ensure UNACEM North America products are correctly specified, applied and optimized for performance and compliance with standards.
Responsibilities:
- Provide technical support on cement performance, mix designs, durability, workability and application requirements.
- Conduct field and plant visits to diagnose issues related to setting, strength development, finishing, curing and overall concrete performance.
- Assist customers with specification reviews, trial mixes, product selection and approvals with engineers and DOTs.
- Support the introduction of new cement products or blended solutions and ensure customers understand performance characteristics.
- Monitor customer feedback, technical trends and operational challenges to identify opportunities for improvement.
- Collaborate with Sales, Quality, Logistics and Operations to ensure service reliability and product consistency.
- Prepare technical reports, field assessments and follow up documentation to support customer decision making.
- Represent UNACEM North America in technical presentations, customer trainings and industry events.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Strong understanding of cement chemistry, clinker phases, blended materials and ASTM standards.
- Knowledge of concrete technology including proportioning, batching, admixtures, curing, durability and field performance.
- Understanding of ready-mix operations, quality control procedures and production variability.
- Familiarity with DOT specifications, engineering requirements and industry testing practices.
- Working knowledge of construction processes related to placement, finishing and environmental conditions.
- Diagnoses complex field issues through technical analysis and structured investigation.
- Balances technical integrity with practical field solutions that support customer outcomes.
- Resolves performance concerns with calm and credible communication in jobsite situations.
- Adapts recommendations based on customer operations, project requirements and constraints.
- Bachelor's degree in civil engineering, Materials Engineering, Construction Engineering or related field.
- Five to ten years of experience in cement, concrete, or construction materials.
- Experience in technical services, quality or technical sales within cement or concrete producers preferred.
- Field experience in ready mix or construction environments highly valued.
- Full proficiency in English. Spanish desirable.
- Frequent interaction with concrete producers, plant managers, quality managers, contractors and engineers.
- Close internal coordination with Technical Services, Quality, Sales, Operations and Logistics.
- Engagement with DOTs, consultants and specification authorities.
- Influences customer decisions by providing credible, consistent and practical technical support.
- Direct: Improves product performance, customer satisfaction and long-term retention.
- Indirect: Strengthens market reputation, reinforces technical leadership and supports commercial growth.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
