Technical Analyst - System Performance and Reliability

EchoStar builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

EchoStar has an exciting opportunity in our Hughes Network Systems division for a Technical Analyst - System Performance and Reliability, supporting our Aero business unit.

This position will is part of the technical operations team, which primarily focuses on maintaining optimal performance of the Hughes in-flight connectivity system. This position will be located at our office in Germantown, MD, Atlanta, GA, or Lisle, IL.

Key Responsibilities:

• Support the development and execution of reliability tools and metrics in alignment with customer requirements
• Work closely with maintenance support groups to monitor component, system, and maintenance performance data
• Collect and analyze information from a variety of data sources, including part replacement data, maintenance records, and system performance data, to identify failure patterns within the in-flight connectivity system
• Utilize technical knowledge of in-flight connectivity systems and work cross-functionally with operations teams to analyze component removals and system faults
• Analyze current processes and technical data to identify trends and contributing factors which impact performance, and recommend data-driven solutions
• Develop recommendations to improve MCC, customer and vendor maintenance practices and procedures
• Review component removal reports, customer removal data and maintenance logs to measure in-service performance
• Interpret component repair reports to identify primary failure modes, trends and correlations to in-service removal logs and reports
• Ability to understand and interpret aircraft systems manuals, technical documents and maintenance procedures, and provide change recommendations
• Create distinct fault categories for each component and organize failures accordingly
• Coordinate with hardware suppliers, internal teams and customers to identify and implement performance and process improvements
• Support predictive maintenance by leveraging statistical modelling to predict and mitigate emerging failure trends
• Work with development team to ensure accuracy and completeness of reliability metrics

Basic Requirements:

• Bachelor degree in business analytics, data mining or related field
• 3+ years of experience in reliability, system performance, or data analysis, ideally from an aerospace or satellite communications provider

Preferred Qualifications:

• Airline operations exposure in a technical environment (Maintenance / Engineering)
• Practical experience with reliability methodologies including MTBF, MTBUR, NFF, root cause analysis, distributions, and pareto charts
• Strong analytical skills with the ability to collect and query technical data from multiple sources
• Experience with databases and data entry tools, including MS Excel, Salesforce, ServiceNow and Smartsheet
• Strong critical thinking skills and results-oriented
• Ability to collaborate with internal teams, vendors and customers to achieve required support data and implement solutions
• Proficiency with data analysis and visualization tools

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Basic Requirements:

• Bachelor degree in business analytics, data mining or related field
• 3+ years of experience in reliability, system performance, or data analysis, ideally from an aerospace or satellite communications provider

Preferred Qualifications:

• Airline operations exposure in a technical environment (Maintenance / Engineering)
• Practical experience with reliability methodologies including MTBF, MTBUR, NFF, root cause analysis, distributions, and pareto charts
• Strong analytical skills with the ability to collect and query technical data from multiple sources
• Experience with databases and data entry tools, including MS Excel, Salesforce, ServiceNow and Smartsheet
• Strong critical thinking skills and results-oriented
• Ability to collaborate with internal teams, vendors and customers to achieve required support data and implement solutions
• Proficiency with data analysis and visualization tools

Visa sponsorship not available for this role

This position will is part of the technical operations team, which primarily focuses on maintaining optimal performance of the Hughes in-flight connectivity system. This position will be located at our office in Germantown, MD, Atlanta, GA, or Lisle, IL.

Key Responsibilities:

• Support the development and execution of reliability tools and metrics in alignment with customer requirements
• Work closely with maintenance support groups to monitor component, system, and maintenance performance data
• Collect and analyze information from a variety of data sources, including part replacement data, maintenance records, and system performance data, to identify failure patterns within the in-flight connectivity system
• Utilize technical knowledge of in-flight connectivity systems and work cross-functionally with operations teams to analyze component removals and system faults
• Analyze current processes and technical data to identify trends and contributing factors which impact performance, and recommend data-driven solutions
• Develop recommendations to improve MCC, customer and vendor maintenance practices and procedures
• Review component removal reports, customer removal data and maintenance logs to measure in-service performance
• Interpret component repair reports to identify primary failure modes, trends and correlations to in-service removal logs and reports
• Ability to understand and interpret aircraft systems manuals, technical documents and maintenance procedures, and provide change recommendations
• Create distinct fault categories for each component and organize failures accordingly
• Coordinate with hardware suppliers, internal teams and customers to identify and implement performance and process improvements
• Support predictive maintenance by leveraging statistical modelling to predict and mitigate emerging failure trends
• Work with development team to ensure accuracy and completeness of reliability metrics