This Jobot Job is hosted by: Merwan Zattam
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Salary: $105,000 - $115,000 per year
A bit about us:
We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.
With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.
We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.
Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.
Why join us?
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability coverage
401(k) retirement plan
Flexible Spending Accounts (FSA)
Paid holidays, sick time, and personal leave
Employee Assistance Program (EAP)
Education reimbursement and professional development support
Job Details
Business Analyst (SaaS / Hardware-Integrated Systems)
Position Overview
This role is responsible for gathering, analyzing, and translating business and technical requirements across a range of solutions, including SaaS, on-premise, and hardware-enabled systems. The Business Analyst will work cross-functionally to ensure alignment between business needs, product strategy, and technical execution, while supporting the full software development lifecycle.
Key Responsibilities
Requirements & Analysis
Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premise, and embedded hardware-integrated solutions
Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria
Break down complex system requirements involving software–hardware interactions into manageable components
Collaboration & Stakeholder Engagement
Act as a liaison between business stakeholders, product managers, software and hardware engineering teams, QA, and customer-facing teams
Facilitate requirements workshops, backlog creation, grooming sessions, and design discussions
Clearly define scope, assumptions, dependencies, and constraints throughout the development lifecycle
Product, Customer & Solution Support
Partner with product management on roadmap planning, feature prioritization, and impact analysis
Support engineering teams during design, development, testing, and release by clarifying requirements and managing changes
Participate in system integration, user acceptance testing (UAT), and customer validation activities
Customer Training & Enablement
Assist in developing training materials, system documentation, and workflow guides
Support or lead customer training sessions, product demonstrations, and knowledge transfer activities
Serve as a subject matter resource for system functionality, configurations, and business processes
Gather customer feedback to inform product enhancements and future requirements
Documentation & Process Improvement
Maintain accurate requirements documentation, traceability matrices, process flows, and user guides
Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency
Contribute to continuous improvement of Business Analyst standards, templates, and best practices
Qualifications
Bachelor’s degree (or equivalent experience) in Business, Information Systems, Engineering, Computer Science, or a related field
3–5 years of experience as a Business Analyst or similar role in a technology-driven environment
Experience working with large, complex requirement sets with the ability to prioritize based on business value and timelines
Experience supporting SaaS and/or on-premise enterprise software solutions
Experience supporting customer onboarding, training, or enablement initiatives
Strong communication skills with the ability to present to both technical and non-technical audiences
Strong analytical thinking, attention to detail, and problem-solving abilities
Proven ability to manage stakeholders and facilitate cross-functional collaboration
Experience working in fast-paced environments with shifting priorities
Technical Skills
Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps, Confluence)
Understanding of APIs, system integrations, data flows, and basic software architecture
Preferred Qualifications
Certifications such as CBAP, CCBA, or PMI-PBA (preferred but not required)
Experience with embedded systems, hardware/software integration, or IoT-enabled products
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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