Technical Account Manager

Cypress HCM

Lehi, UT

Location: Lehi, UT 84043 (Hybrid preferred)

Job Description

Adobe is seeking an experienced Technical Account Manager to support enterprise customers across Adobe Experience Cloud solutions. This role is heavily focused on customer-facing technical partnership, operational health, executive communication, and driving adoption across Adobe’s CX product stack.
This is a fast-ramp environment supporting leave coverage, so candidates must be able to step in quickly with prior Adobe Experience Cloud knowledge and strong enterprise client management experience.

Responsibilities

Serve as the primary technical contact for assigned enterprise customer accounts
Build trusted relationships with customer stakeholders ranging from developers to VP and executive leadership
Drive customer operational health, issue resolution, risk mitigation, and adoption planning
Partner cross-functionally with Customer Success, Engineering, Product, Support, Managed Services, and Consulting teams
Lead technical discussions, service reviews, status calls, and operational planning sessions
Coordinate resolution of critical technical issues across Adobe internal teams
Analyze customer environments and recommend optimization opportunities and best practices
Support pre-launch planning, quarterly business reviews, and ongoing account health initiatives
Track and manage priorities through Jira, Workfront, and related workflow tools
Present technical insights, operational metrics, and recommendations to leadership teams
Maintain proactive communication with both customer and internal stakeholders
Support enablement initiatives and mentor team members as needed

Required Qualifications

5+ years of experience in Technical Account Management, Customer Success Engineering, Solution Consulting, or similar customer-facing MarTech roles
Strong hands-on knowledge of Adobe Experience Cloud products including:
- Adobe Analytics
- Customer Journey Analytics
- AEP/CDP
- RTCDP
- Adobe Target
Strong executive communication and stakeholder management experience
Experience managing enterprise customer accounts in complex SaaS environments
Ability to translate business requirements into technical and operational plans
Experience working within Jira, Adobe Workfront, Excel, Microsoft Teams, Slack, and Dynamics
Strong program management and operational tracking skills
Familiarity with tagging, implementation support, APIs, debugging, and web technologies
Experience with Agile delivery methodologies including Scrum
Ability to manage multiple high-priority customer engagements simultaneously