Team Coordinator

Team Coordinator

Elyria, OH 44035

• Pay: $55k-$65k (DOE)

OVERVIEW:

• The Team Coordinator is responsible for assisting the Project Managers and Superintendents with the clerical, administrative, and accounting functions of selling and managing jobs. They are also responsible for handling all the phone duties associated with the Claims Department or as assigned. This is an AT WILL position

SUPERVISION AND EXERCISE RECEIVED:

• Reports directly to the Operations Manager and takes direction from the Project Manager

EXAMPLE OF ESSENTIAL FUNCTIONS:

• Coordinate office schedules, adjustments to schedules, and contact customers regarding arrivals for Project Managers and Project Superintendents
• Work with collections to collect deductibles, progress payments, and final payments when needed
• Coordination with other departments and office staff to complete projects, paperwork, and keep the processes timely for each project
• Project tracking reporting — This includes all schedules, appointments, and reports
• Maintains notes in PSA and job field files as necessary
• Handle office duties such as preparing and printing reports, preparing purchase orders, daily work orders, and daily communication with the PM and Super about ongoing projects
• Assist the office staff, the production management staff and sales staff as needed
• Providing quick and accurate responses to vendors, agents, and customers
• Complete, route and review forms, applications, and other paperwork within the company when it comes to your attention
• Work and communicate with insurance companies, agents, and customers regarding their claims from beginning to end
• Answer the phone, direct calls, and assist clients
• Communicate a positive image of the company to the entire staff and customers.

Ability To:

• Accurately manage schedules including contacting customers regarding schedule changes, delays, and other issues
• Manage professional and timely customer service contact with clients, employees and vendors
• Provide accurate and timely reports for project tracking and reporting
• Handle crisis management as situations occur
• Assist in problem solving and in making this a more effective organization
• Work on call and in all emergency, situations as needed
• Apply general mathematical and data entry skills
• Demonstrate strong verbal and written communication skills including read and write the English language
• Generate information within a reasonable time frame with accuracy and efficiency
• Manage details of multiple projects in an efficient and organized manner
• Manage professional and timely contact with clients, employees, and vendors
• Produce work in a timely, budgeted, scheduled, and profitable manner for the Company

Knowledge Of:

• Phone systems, directing calls, taking messages and chain of command
• Proper filing techniques, office efficiency, and timely processing
• Proper and appropriate phone skills and handling customer complaints and issues
• Industry software: Xactimate, Contractor Connection, PSA, Code Blue, and other similar programs
• Working in a close office environment and working with others to respect ideas and opinions
• Developing and presenting creative solutions
• Laws, rules and regulations that govern the areas of your job, the restoration industry, including but not limited to your scope of work
• Industry knowledge and the ability to seek knowledge if new to the industry
• The Company ethics, image and goals and how they shall be reflected in the day-to-day job duties of you and your staff
• All policies and procedures of the Company, ability to apply and understand
• OSHA safety regulations of the industry provide an active role in monitoring the safety of yourself and other team members

EDUCATION AND EXPERIENCE:

• Two-year college degree or job experience equivalent
• Insurance claims experience
• MS Office products

LICENSE AND SPECIAL REQUIREMENTS:

• Valid State driver's license

PHYSICAL DEMANDS:

• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various customers and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone
• This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Tasks may require extended periods of time at a keyboard. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and operating standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects, up to 30 pounds, necessary to perform job functions

WORKING CONDITIONS:

• Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures

EQUAL OPPORTUNITY EMPLOYER / AMERICANS WITH DISABILITIES ACT COMPLIANT / VETERANS' PREFERENCE POLICY / DRUG-FREE WORKPLACE

req26-00161