Table Games Dual Rate Supervisor

Essential Job Functions: 

Supervisor’s Duties

• Leads and supports table games dealers in order to create legendary customer service.

• Ensure table games dealers have the training, tools and mindset to enable them in their positions as service professionals.

• Ensure operational and game integrity.

• Tracks guest plays and relay all pertinent information to immediate Supervisor

• Settles minor disputes in a professional and timely manner

• Handle guest concerns quickly and efficiently

• Executes changes in table games limits to meet the customer demand and needs of the business

• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play

• Maintains bank floats

• Report significant cash and check transactions

• Verifies issuance of credit after all necessary signatures are confirmed

• Verbally informs Asst. Shift Manager of disputes on game

• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures

• Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Dealer Duties

• Delivers great customer service by dealing all games offered by Harrah’s Oklahoma in a friendly and helpful manner with an upbeat/positive attitude.

• Assists in training guests who are not familiar with various table games products.

• Promote table games and serve guests while standing on dead games.

• Demonstrates an effective working knowledge of dealing policies and gaming procedures

• Deals games in accordance with internal controls, Tribal Gaming Commission regulations and company policy.

• Able to maintain applicable departmental dealer efficiency metrics.

• Inform Supervisor and/or Manager of unnatural or irregular play and disputes on game

• Always presents oneself as a credit to Harrah’s Oklahoma and encourages others to do the same

• Safeguard casino assets.

• Responsible for the protection and control of the game.

• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation listed in Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.

• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.

• Advises Floor Supervisor of any disputes or arguments that may arise during the game.

• Promote outstanding guest relations.

• Perform other duties as assigned.

• Assists in training guests who are not familiar with various table games products.

• Demonstrates an effective working knowledge of dealing policies and gaming procedures.

• Able to maintain applicable departmental dealer efficiency metrics.

• Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

• Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.     
• Must be able to lift up to 40 pounds. 
• Must be able to bend, reach, kneel, twist and grip items. 
• Must be able to walk and be on feet for long periods of time. 
• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.   Responds to visual and aural cues. 
• Must be able to memorize game rules and procedures. 
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. 
• Must possess good manual dexterity for quick and accurate handling of chips, cards and money. 
• Must have excellent vision (including peripheral) to protect the games. 
• Must be able to read, verify and sign appropriate documents relating to the game in a small area. 
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.