Job Posting: Icertis CLM System Administrator
Location: Marysville, Ohio OR Los Angeles, CA
Job Type: Full‑Time OR Contract
Salary – (depending on the exp )
Rate- W2 and C2C Available
Experience: ~4 Years (Icertis CLM Functional / Admin Experience) overall ~10 years as functional consultant on any enterprise SaaS platform.
About the Role
We are seeking a skilled Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role is central to ensuring smooth operations, high-quality user experience, process optimization, and continuous improvements across our contract management ecosystem.
Desired candidate should have hands-on Icertis experience and should be able to drive user adoption, operational excellence, and platform enhancements.
Key Responsibilities
Platform Administration & Configuration
· Administer and configure Icertis CLM, including templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.
· Convert business requirements into functional and configuration updates.
· Maintain system architecture, data models, and configuration governance.
· Manage system upgrades (e.g., bi-annual ICI releases) ensuring minimal disruption.
· Drive bug fix testing, coordinate with QA and Icertis support teams, and ensure issue closure.
· Own the lifecycle of change requests and manage release planning.
· Conduct functional and regression testing for new features and enhancements.
End‑User Training & Adoption
· Conduct onboarding sessions for new users, ensuring smooth ramp-up.
· Deliver periodic refresher training for existing users.
· Create and maintain training materials, SOPs, and help guides.
· Act as the first-line support for functional queries and user challenges.
Cross‑Functional Collaboration
· Engage with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.
· Participate in discovery discussions and process walkthroughs.
· Support operating model and governance design for CLM usage.
· Facilitate cross-team collaboration for enhancements and system improvements.
Continuous Improvement & Optimization
· Identify opportunities to improve workflows, approval processes, and user experience.
· Analyze system adoption, performance, and usage patterns to propose improvements.
· Review and develop new functionalities, enhancements, and automation opportunities.
Data, Integrations & Quality
· Support data migration requirements and ensure data integrity.
· Manage integrations with ERP, CRM, and procurement systems.
· Perform periodic audits of data quality, metadata completeness, and user access.
Qualifications
Required
· ~5 years of hands-on experience with Icertis Contract Intelligence (ICI).
· Strong understanding of CLM processes and system configuration.
· Experience with workflows, templates, metadata, and platform administration.
· Ability to coordinate with Icertis support for fixes and enhancements.
· Strong communication skills and ability to conduct user training.