Icertis CLM System Administrator
Location: Marysville, OH OR Los Angeles, CA
Job Type: Contract
About the Role
We are seeking an experienced Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role ensures smooth platform operations, process optimization, and continuous improvement across the contract management ecosystem.
The ideal candidate has hands-on Icertis experience and can drive user adoption, operational excellence, and platform enhancements.
Key Responsibilities
Platform Administration & Configuration
- Administer and configure Icertis CLM: templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.
- Convert business requirements into functional and configuration updates.
- Maintain system architecture, data models, and configuration governance.
- Manage system upgrades (bi-annual ICI releases) with minimal disruption.
- Drive bug fix testing and coordinate with QA and Icertis support.
- Manage change requests and release planning.
- Conduct functional and regression testing for new features and enhancements.
End‑User Training & Adoption
- Conduct onboarding sessions for new users.
- Deliver refresher training for existing users.
- Create and maintain training materials, SOPs, and help guides.
- Act as first-line support for functional queries and user challenges.
Cross‑Functional Collaboration
- Work closely with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.
- Participate in discovery discussions and process walkthroughs.
- Support operating model and governance design for CLM usage.
- Facilitate collaboration for enhancements and system improvements.
Continuous Improvement & Optimization
- Identify opportunities to improve workflows, approval processes, and user experience.
- Analyze system adoption, performance, and usage to propose improvements.
- Review and develop new functionalities, enhancements, and automation opportunities.
Data, Integrations & Quality
- Support data migration requirements and ensure data integrity.
- Manage integrations with ERP, CRM, and procurement systems.
- Perform periodic audits of data quality, metadata completeness, and user access.
Qualifications
Required:
- ~5 years of hands-on experience with Icertis Contract Intelligence (ICI).
- Strong understanding of CLM processes and system configuration.
- Experience with workflows, templates, metadata, and platform administration.
- Ability to coordinate with Icertis support for fixes and enhancements.
- Strong communication skills and ability to conduct user training.
- Overall ~10 years experience as a functional consultant on enterprise SaaS platforms.
