Support Technician - Zoom Phone

About the Company

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.

About the Role

Core Responsibilities

• Provide Level II operational support for enterprise telecommunications platforms
• Administer and support Zoom Phone
• Administer and support NICE CXone Contact Center
• Manage and support eFax services
• Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
• Coordinate number porting, provisioning, and decommissioning
• Track and maintain documentation for telecom circuits and services
• Review and reconcile telecom vendor invoices and billing
• Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
• Work with telecom vendors for support tickets and service requests
• Maintain accurate documentation and telecom inventory records
• Assist with telecom-related projects and deployments

Required Skills

• 3–5 years of experience in telecommunications or unified communications support
• Experience supporting Zoom Phone or similar VoIP platforms
• Familiarity with contact center platforms (NICE CXone preferred)
• Experience with number management, DID inventory, and porting
• Understanding of VoIP, SIP, call routing, and telecom infrastructure
• Experience managing telecom vendor relationships and billing
• Strong troubleshooting and documentation skills

Preferred Skills

• Experience with eFax or enterprise fax solutions
• Experience maintaining telecom inventory systems
• Experience supporting telecom services in a healthcare or enterprise environment

This is a Level Associate / Level II Support / operations role, not a manager or senior telecom engineer.

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we’d love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.

Equal Opportunity Statement

The Intersect Group is committed to diversity and inclusivity in the workplace.