Business Services- Student Financial Servicesinvites applications for a Student Accounts and Payments Specialistto oversee financial transaction processing in Treasury and Student Accounts.
The Student Accounts and Payments Specialist ensures compliance with federal, state, and institutional regulations, providing high-quality service to students and families to support their financial needs and educational goals.
- Process and reconcile student and departmental financial transactions, including tuition payments, deposits, cash handling, and bank verifications using Banner and Nelnet systems
- Assist students with billing, payments, refunds, balances, payment plans, and provide itemized account statements as requested
- Review and process student account deposits, daily depository transactions, and Montana Warrant Replacement requests
- Monitor and respond to Student Accounts and Treasury email inquiries, providing accurate and timely customer support
- Support student financial operations including mock assessments, monthly billing processes, and maintaining confidential account information in Banner
- Utilize university business systems and software, assist with testing and upgrades, and cross-train to support other Student Accounts and Treasury functions
- Provide exceptional customer service while maintaining confidentiality and compliance with FERPA regulations
- Other duties as assigned
- High school diploma (or equivalency) in addition to two (2) years of closely related experience; or any combination of experience and education
- Demonstrated competence maintaining, processing, and verifying detailed records with a high degree of accuracy, and identifying and correcting errors
- Ability to organize and prioritize workloads, meeting deadlines, and adapt to changing priorities in a busy office setting
- Experience composing, formatting, and proving business correspondence accurately and professionally
- Customer service and communication skills, and the ability to have consistent positive interpersonal interactions with students, families, agency representatives, faculty and staff
- Experience using Microsoft Suit and electronic document management
Preferred Qualifications- Two (2) years of post-secondary education in Business, Accounting or related field plus three (3) years of progressively responsible work experience in accounts receivable or an equivalent combination of relevant education and experience
- Experience with student account collections and Ellucian Banner
Position Number: 002000
Compensation Title: Collections Technician II
Bargaining Unit:FOCUS- MFPE
Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year
work schedule.
Probationary Period: Six (6) months minimum
Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date 03/24/2026; however, applications will continue to be accepted until an adequate applicant pool has been established.
A complete application includes:
Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
Detailed Resume – listing education and describing work experience
Three (3) Professional References – names and contact information
The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.
Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.
