Strategy Director / Senior Director, Innovation & Partnerships (SVP)
Treasury & Wholesale Payments
Role Overview
The Strategy Director / Senior Director, Innovation & Partnerships will play a critical enterprise-level role in defining where the business plays and how it wins across Treasury and Wholesale Payments. This leader will bring rigorous, data-driven insight to high-impact strategic decisions, identify and advance growth opportunities, and support executive leadership through clear storytelling, business cases, and execution of select initiatives.
This role sits at the intersection of strategy, innovation, partnerships, and product-led growth, partnering closely with senior leaders across Treasury, Commercial Banking, Consumer, and Capital Markets to drive revenue, fee growth, deposit capture, and differentiated client value. The position requires strong strategic judgment, commercial acumen, and the ability to translate complex analysis into actionable outcomes.
Key Responsibilities
Strategy, Market Insight & Growth
Lead market, peer, and competitive analysis to develop a clear, objective view of industry dynamics, competitive gaps, and growth opportunities across Treasury and Wholesale Payments. Deliver actionable insights to answer high-leverage strategic questions and inform leadership decisions with rigor and clarity. Define and support strategic growth opportunities including partnerships, embedded capabilities, new business models, and potential investments. Develop and evaluate business cases tied to revenue, deposits, client impact, and long-term strategic value, supporting diligence and prioritization activities.
Innovation, Partnerships & Execution
Identify, structure, and help execute partnerships and strategic initiatives that advance product capabilities and accelerate growth. Drive coordination across lines of business, including Business Banking, Consumer, Commercial, and Capital Markets, to ensure alignment and successful execution. Serve as a connector across Product, Technology, Sales, Marketing, and Operations to ensure initiatives move from concept to execution.
Product & Commercial Leadership
Act as a senior strategic partner to Product Management teams, helping shape vision, roadmap priorities, and investment decisions tied to Treasury and Payments capabilities. Support product leaders in articulating customer and business value, evaluating P&L impact, and identifying opportunities to drive profitability, fee income, and deposits. Bring a customer-centric lens to innovation, ensuring solutions are grounded in real client needs and enterprise scalability.
Executive Communication & Governance
Support executive storytelling through the development of leadership presentations, board materials, and clear success metrics tied to strategy execution. Establish and track outcomes to measure progress against strategic priorities. Influence decision-making at the senior leadership and executive level through concise, well-structured insights and recommendations.
Impact of the Role
Without this role, the organization risks diminished ability to maintain a data-driven, forward-looking strategy; reduced capacity to respond quickly to high-impact strategic questions; and slower progress on initiatives critical to fee growth, deposit capture, and long-term competitiveness. Interim coverage is not sustainable given the scope, complexity, and importance of the work.
Required Qualifications
Preferred Qualifications
Hours & Work Schedule
Hours per Week: 40+
Work Schedule: Standard business hours with flexibility based on business needs
Pay Transparency
The salary range for this position is $150,000 - $190,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .