Reports to: CEO & SVP
Function: Strategic leadership, client ownership, team leadership, execution discipline and operational excellence
Role Summary
Pitchblend operates in rare air. We lead culture, innovation and consumer communications for global enterprise brands as a tight, independent team built from the underground up. At the intersection of subculture and scale across sport, fashion, music and tech, we partner with the world’s most influential brands while staying embedded in the communities shaping the future.
As an Account Director, you are both a strategic operator and team leader. You will own flagship client relationships, guide integrated Brand Comms and SocialPR® strategies, and strengthen how work is built, delivered, and scaled across the agency. This role requires both cultural fluency and operational discipline. A core expectation is leveraging AI to accelerate output, train teams, and build smarter internal and client-facing systems.
Key Responsibilities: Client Leadership & Account Ownership
- Strengthening client leadership, team execution and operational consistency, help steer the agency's growth culture
- Own senior client relationships and act as a true strategic partner, not just a lead point of contact
- Translate client business goals into culturally fluent integrated brand communications, SocialPR®, creator/influencer activations, and multimedia strategies that drive measurable outcomes
- Ensure the work is grounded in real cultural understanding and built for emerging platforms where attention is shifting
Cross-Functional Campaign Strategy
- Lead development of high-impact integrated campaigns that blend earned media, creator ecosystems, partnerships, and emerging platforms
- Guide narrative frameworks, media positioning, and cultural insights that resonate with next-gen audiences
Team Leadership & Talent Development
- Manage and support team leads to ensure consistent performance and accountability across accounts
- Mentor junior staff coaching for excellence, modeling strategic thinking, and building leadership bench
- Contribute to agency growth through input on service offerings, innovation, cultural strategy, and participating in financial management
Operational Excellence
- Reinforce internal systems (SOPs, resource planning, campaign analysis) to drive efficiency and quality at scale
- Partner with Ops, HR, and SLT to refine workflows, and lead AI integration into team processes and client-facing systems
Agency Strategy & Vision
- Contribute perspective on agency direction and client trends
- Be a core voice in agency direction, contributing to product innovation, service offerings, and cultural strategy
- Provide insight to leadership on client opportunities, campaign performance and account growth
Experience
- 8-10 years in agency environments (brand communications, PR, strategy) with a proven track record of leading high-stakes client work
- Deep cultural fluency across sports, subcultures, technology, emerging media and the platforms shaping next generation audiences
- Understanding of next gen audiences, their consumption habits and platforms
- Comfort operating between underground cultural spaces and enterprise environments
- Experience in campaigns and ideation aimed at reaching culture-first audiences
- Exceptional communicator, storyteller, and strategist with bold ideas and operational rigor
- Experience building or optimizing systems for scaling teams
- A coach and mentor who thrives on developing talent and fostering autonomy
Required Capabilities
- Earned media strategy experience, including strategy, creative writing and media relations
- Understanding of how audiences engage with content on social media
- Comfort with hybrid/remote team structures and cross-functional leadership
- Fluent with AI and Saas platforms (Google Workspace (Calendar, Gmail, Docs, Spreadsheet, Slides proficiency), Slack, Notion
